Senior Gateway Agent; Air Export

Hybrid

Orange, CA United States of America

Des Plaines, IL United States of America

Rolling Meadows, IL United States of America

Full time

R49577

C.H. Robinson is seeking a Senior Gateway Agent (Air Export) to join our team. In this role, you will be responsible for overseeing the successful execution of time critical, temperature control and pharma cargo. You will serve as a key resource for operations and process excellence. You will drive operational efficiency in gateway operations, maintain compliance with company standards, and support the achievement of business objectives through consistent execution and collaboration.

The role offers the opportunity to combine operational experience and a customer-focused approach to deliver high-quality outcomes for high touch cargo.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

The work schedule for this role is 9:00 a.m. to 6:00 p.m. Pacific time on Mondays and Fridays and 9:00 a.m. to 6:00 p.m. Eastern time Tuesday through Thursday, based on the candidate location. This role also requires flexibility to work every other Saturday, depending on business needs.

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Manage the international air shipment lifecycle, from purchase order issuance through final cargo delivery

• Prepare, process, and assemble documentation for time-critical, temperature-controlled, and pharmaceutical air shipments

• Ensure shipment documentation is accurate, complete, and released to carriers, customers, and agents on time

• Execute and coordinate shipments in accordance with customer requirements, standard operating procedures, and industry regulations

• Create, maintain, and update shipments in Navisphere, ensuring accurate data and a high level of shipment integrity

• Apply industry expertise and critical thinking to resolve complex shipment challenges and minimize service disruptions

• Serve as a key point of contact and subject matter expert for internal teams, global offices, agents, and external vendors

• Provide guidance on time-critical, temperature-controlled, and pharmaceutical shipment requirements, processes, and initiatives

• Build collaborative relationships across the department, branch, and global network to support seamless shipment execution

• Identify and recommend process and technology improvements that increase efficiency, strengthen service, and improve financial performance

• High school diploma or GED

• Minimum 3 years of Global Forwarding industry experience

• Provide evening and weekend coverage when required to support client and business operations

• Associate’s or bachelor’s degree from an accredited college or university

• Knowledge or coursework in Supply Chain, Logistics, or International Business

• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven office environment

• Proactive, ambitious, hardworking, and analytical mindset

$21.76 - $45.96

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location,…