Logistics Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Logistics Coordinator based in South Africa.

As a Logistics Coordinator, you will oversee the movement of goods for a UK-based business, ensuring shipments are organized, tracked, and delivered efficiently from dispatch to the customer's doorstep. You will coordinate with carriers, couriers, suppliers, and customers to maintain smooth logistics operations and provide timely delivery updates. Your responsibilities will include shipment bookings, shipping documentation, customs paperwork, and resolving delivery issues as they arise.

You will maintain accurate records and generate regular reports to support operational visibility and continuous improvement. Working remotely with a UK-based team, you will play a vital role in ensuring reliable service, clear communication, and customer satisfaction. This opportunity is ideal for an organized, proactive professional seeking a stable, fully remote position with opportunities to grow in an international working environment.

• Book and coordinate shipments with carriers and courier services, ensuring deliveries are arranged accurately and efficiently.
• Track shipments throughout the delivery process, monitor progress, and proactively address potential delays or disruptions.
• Prepare and maintain shipping documents, customs paperwork, and other documentation required for smooth transportation and delivery.
• Keep customers and suppliers informed about shipment status, expected delivery dates, and any changes to delivery schedules.
• Investigate and resolve logistics issues, including delayed shipments, damaged goods, missed deliveries, and carrier-related problems.
• Maintain accurate shipment records, order information, tracking details, and delivery documentation using relevant logistics systems.
• Prepare weekly logistics reports and tracking updates to provide visibility into shipment progress, outstanding issues, and delivery performance.
• Coordinate with internal stakeholders and external service providers to ensure shipments meet operational requirements and customer expectations.
• Use cloud-based logistics tools and tracking platforms to manage daily activities, maintain accurate information, and streamline workflows.
• Support continuous improvement in shipping coordination, documentation accuracy, and communication with customers and suppliers.

• Previous experience in logistics, shipping, transportation, or supply chain coordination.
• Familiarity with shipment tracking and order management systems, such as Ship Station or similar logistics platforms.
• Strong written English skills, with the ability to communicate clearly and professionally with UK-based colleagues, customers, suppliers, and carriers.
• Excellent organizational skills and attention to detail, particularly when managing shipment information, delivery schedules, and shipping documentation.
• Strong problem-solving abilities and the confidence to investigate delivery issues, communicate with carriers, and coordinate appropriate resolutions.
• Ability to manage multiple shipments and competing priorities while maintaining accuracy and meeting deadlines.
• Reliable laptop or computer equipment and a stable fibre internet connection suitable for full-time remote work.
• Availability to work UK business hours, from 09:00 to 17:00 UK time, corresponding to 11:00 to 19:00 South African Standard Time (SAST).
• Familiarity with UK courier services and shipping practices is an advantage.
• Knowledge of customs procedures, import documentation, and international shipping requirements is desirable.
• Experience using Microsoft Excel or Google Sheets to maintain shipment…