Dispatch Representative; Remote WRE Branch

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Dispatch Representative (Remote Near WRE Branch)

Dispatch Representative (Remote Near WRE Branch)
Fully Remote Remote Dispatch/Logistics

Full-time

Description

As a Wind River Environmental Dispatcher, you'll be responsible for routing WRE vehicles and ensuring our customers receive excellent service.

Initial Training

Schedule:

8:00 AM–4:30 PM, Monday through Friday

Regular Schedule (After Training): 10:30 AM–7:00 PM, Tuesday through Saturday

Note: There is potential for overtime shifts as available, and each team member is required to work one holiday shift per year.

Rate of Pay: $21.50 – $22.50 per hour

This is a remote role; however, the employee must reside within 25 miles of one of our branch locations in the following states:
Connecticut, Florida, Georgia, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia

Employees must continue to reside within the required distance of a branch location throughout their employment in this role.

• Ability to work a rotating schedule that includes partial weekends
• Ability to establish priorities, work independently and proceed with objectives without supervision
• Responsible for working closely with Wind River Environmental customers and technicians to resolve customer, fleet and other issues that occur
• Must have a passion for serving our customers
• Develop routes and maintain contact with technicians throughout their scheduled work hours
• Collaborate with team and management to modify daily routes to accommodate the needs of our customers
• Act as a communication liaison and answer incoming calls from technicians on the road
• Cultivate strong relationships with technicians and customers to reduce stress that comes with last minute schedule changes
• Monitor any sudden route changes or road construction issues and work with technicians to establish new routes for timely service
• Manage all shift emergencies and dispatch on-call technicians accordingly
• Perform and complete special projects and meet deadlines as assigned by the Central Dispatch Supervisors

• Ability to understand instructions furnished in written, oral, or diagram form
• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs
• Ability to speak, cooperate and communicate effectively with customers, co-workers and management
• Ability to work independently and manage pressure to meet deadlines
• Ability to learn and gain expertise in a variety of computer-based systems
• Ability to work in a fast-paced environment
• Highly detail-oriented
• Ability to learn operating procedures quickly and execute consistently to standard
• Foster a culture of continuous improvement
• Willingness to learn the business and to grow with the company
• Strong problem-solving skills with the ability to think quickly and resolve issues effectively
• Highly organized with a strong aptitude for multitasking in a fast-paced environment

• Must have high school diploma or equivalent
• A minimum of two years’ experience in route planning or logistics
• Must be able to operate in a drug-free workplace

• Competitive starting rates
• Medical and dental insurance
• Matching 401K
• 8 paid holidays and generous paid time off plan

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA, we offer a full suite of services to business, residential and municipal customers throughout the East Coast.
The base pay range for this role is estimated to be $21.50 -…