Analyst, Equipment Support

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Ocean Network Express

Custom Field 1: USA - Chicago

Salary Range:$50,000.00
to$65,000.00

Naperville, IL This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

This role is instrumental in maximizing container fleet utilization, maintaining data integrity, facilitating equipment retrieval, and controlling operational expenditures across ONE. Serving as a key link between daily operations and digital innovation—addressing EDI transmission discrepancies, expanding AI-driven process automation, and guiding offshore team deliverables, the position guarantees precise asset synchronization alongside Global Head Office (GHQ) Singapore.

Equipment Data Integrity, EDI & Operational Excellence: Master ONE’s proprietary software to troubleshoot movement record errors and EDI discrepancies; monitor equipment error events; identify and correct data inconsistencies; lead AI and digital tool adoption initiatives; provide guidance and mentorship to offshore teams and coordinator staff.

Equipment Sales & Disposal Management: Assist with coordinating the disposition and sale of damaged, aged, or surplus equipment in compliance with corporate guidelines; solicit competitive bids, evaluate offers, and facilitate transactions; maintain detailed documentation and audit trails.

Lost & Stolen Equipment Recovery: Assist with lost, stolen, and unrecovered container cases end-to-end; liaise with motor carriers, customers, law enforcement, and insurance underwriters; issue Depreciated Value (DV) billings and follow up on collections.

• Equipment & Ocean Logistics Expertise
• Data Integrity & Analytical Problem-Solving
• Digital Adaptability & AI Integration
• Cross-Functional Collaboration & Stakeholder Management
• Cost Accountability & Financial Precision

• Strong proficiency in Google Workspace applications (Google Sheets, Docs, Slides, Gemini) and AI productivity tools (e.g., Gems, NotebookLM).
• Comprehensive understanding of container equipment operations, fleet tracking, and full lifecycle of ocean logistics.
• Ability to navigate and leverage third-party vendor websites, marine terminal operating systems, and industry portals across North America.
• Exceptional written and verbal communication skills across cross-functional departments, vendors, and senior leadership.
• Demonstrated leadership, coaching, and mentoring capabilities.
• Flexibility to join teleconferences with counterparts at overseas offices before and/or after working hours as required.

A minimum of 2+ years of experience in ocean carrier operations, container logistics, transportation, or intermodal equipment management preferred.

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field preferred.

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and…