Returns Coordinator - Hybrid Remote

The primary function of this role is performing system adjustments accurately during real time delivery release through an extensive and complex multi-system checks-and-balance research process. A Returns Coordinator maintains an open flow of communication between Delivery Managers, Depots, Customer Care, Returns, Inventory Control and WMS Operations, supporting a cooperative Management Team to research, assess, identify and enact systemic, account and inventory corrections.

A Returns Coordinator also audits service route result codes to ensure contractual billing accuracy.

• Identify and perform SAP ER1/EW1 adjustments in real time while auditing delivery and service results using documented release procedures (using SharePoint, Dispatch Track, Bob Link, SAP ER1 and EW1, Outlook)
• Resolve systemic-to-physical inventory inaccuracies through all stages of Supply Chain (including but not limited to distribution, depot and reverse logistics movements)
• Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and ensure customer satisfaction
• Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation
• Sustain advanced knowledge of all distribution, delivery/depot, inventory control procedures and customer account management
• Provide regular feedback to Returns Coordination Supervisor/Manager
• Performs other duties and participates in special projects as required

Schedule:

Full time – Typically Tuesday thru Saturday (Possible Monday/Sunday as business needs) 8.5 hour shift, between hours of 11:30am and 10:30pm, Overtime as needed. Flexibility within shift hours is a must.

Compensation:
Starting hourly pay at $18.00 - $22.00/hour (Based on experience)

• Ability to time-manage and multitask in a fast-paced environment while maintaining accuracy
• Ability to self-motivate and complete daily task requirements/quotas with little to no direct supervision
• Strong reading skills and verbal/written communication and organizational skills
• Working knowledge of Excel (SAP desired but not necessary)
• Excellent critical thinking and problem-solving skills
• Demonstrated ability to quickly recognize and diagnose trends and patterns in inventory transaction data
• Must be able to work flexible hours determined by the needs of the department including weekends and evenings

Decision Making Responsibilities:
Work is performed within documented practices with significant opportunity for un-reviewed decision making. Decision-making responsibilities are under the supervision of the Returns Coordination Supervisor.

Financial Responsibilities:
This position will affect customer accounts. Review and changes to a customer’s account and inventory may be determined by the Coordinator and must conform to guidelines approved by Returns Coordination Manager.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities. May provide routine information and support to less experienced staff.

Training:
This position will be provided with on the job training in addition to more departmental or Company training as needed.

ADA Job Description Stand: 8% Walk: 10% Sit: 80% Climb, Stoop, kneel, crouch or crawl: 0% Lift and/or Move product: 2% (no more than 25 lbs)

Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel ther you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we…