Senior Logistics & Customer Operations Specialist Remote

Our client is a globally leading biopharmaceutical company located in the Neuchâtel area, developing and manufacturing innovative therapies for patients worldwide. To strengthen their Supply Chain organization, they are looking for an experienced and highly organized professional to join their team as a

Immediate Start | 12-month contract | 50% Remote

In this senior operational role, you will act as an important interface between customers, distribution centers, manufacturing partners and internal Supply Chain functions. You will coordinate international product flows, manage customer and logistics processes and ensure accurate and compliant execution across order management, invoicing, transportation and distribution activities.

• Coordinate customer and supply activities between manufacturing sites, distribution centers, 3PL partners and customers
• Manage order processing, invoicing and the preparation of relevant shipping documentation
• Organize product transportation between manufacturing sites, logistics partners and customers, including import and export activities
• Coordinate returns and rework activities with the respective supply sites
• Monitor inventory levels and support month-end inventory reviews together with 3PL and manufacturing partners
• Maintain customer, contract and supply-related master data and execute relevant transactions in SAP
• Collaborate closely with global and regional Supply Chain, Quality, Purchasing and Finance teams
• Support product allocations, redeployments, product launches and change control activities from a Supply Chain perspective
• Coordinate with Quality functions regarding testing, product release and required documentation
• Investigate transportation incidents and coordinate appropriate follow-up with the relevant stakeholders
• Support month- and year-end activities as well as documentation requirements for financial audits
• Ensure that logistics and distribution activities are performed in accordance with applicable quality and compliance requirements

• Bachelor's degree in Supply Chain, Business Management or a related discipline
• At least 3 years of professional experience in the pharmaceutical industry
• Fluent in English;
  French is a plus
• Solid experience in logistics, distribution and international import/export processes
• Previous experience working with suppliers, freight forwarders, 3PL providers and/or contract manufacturing organizations
• Good knowledge of SAP and confidence working with complex systems and transactional data
• Strong interpersonal and communication skills with experience working across international and virtual teams