Air & Sea Freight Import Operator

My client is seeking an experienced Air & Sea Freight Import Operator to manage import shipments from initial quotation through to final delivery and job completion.

• Prepare competitive quotations for air and sea freight import shipments.
• Manage shipments from quotation and booking through to customs clearance, delivery, invoicing, and job closure.
• Liaise with customers, overseas agents, airlines, shipping lines, hauliers, warehouses, and other service providers.
• Arrange collections, bookings, import documentation, customs clearance, and final delivery.
• Monitor shipments and provide customers with accurate, proactive updates.
• Check commercial invoices, packing lists, bills of lading, air waybills, and other shipping documents.
• Obtain and compare supplier rates while maintaining agreed margins.
• Ensure all costs and selling rates are entered accurately into the operating system.
• Resolve delays, documentation issues, customs queries, and other operational problems.
• Prepare files for invoicing and check supplier invoices against agreed rates.
• Maintain complete and accurate shipment records.
• Follow company procedures and relevant customs, security, and compliance requirements.
• Build strong relationships with customers and suppliers.
• Support colleagues during busy periods and contribute to the continued growth of the import department.

• Previous experience in an air and sea freight import operations role.
• Experience preparing freight quotations and managing shipments from start to finish.
• Good knowledge of import procedures, Incoterms, freight documentation, and customs clearance requirements.
• Strong commercial awareness and the ability to protect margins.
• Excellent communication, organisation, and customer service skills.
• Ability to prioritise a busy workload and manage multiple shipments simultaneously.
• Strong attention to detail and a proactive approach to problem‑solving.
• Confident using freight management systems, Microsoft Outlook, Excel, and Word.
• Ability to work independently while contributing to a team.
• Knowledge of UK customs procedures and CDS would be advantageous.

• Competitive salary up to 35k DOE
• Full‑time, permanent position - Flexible working hours & x2 days remote working after probation.
• Supportive and professional working environment.
• Opportunities for training and career development.
• 25 days holiday + bank holidays per year
• On site gym
• Free parking