Manager, Supply Chain Management

Position: (USA) Manager, Supply Chain Management
Reference: R-2678759

Posted:

Location:

BENTONVILLE, AR, United States Salary: $70000 - $130000/year

Type:
Full time / Regular/Permanent Company:
Sam's Club Business Segment:
Home Office Role summary:
The Manager, Supply Chain Management serves as a key support partner for Sam's Club distribution and fulfillment sites, helping identify, escalate, and resolve operational challenges impacting inbound freight and network execution. This role connects DC teams with cross-functional partners to remove barriers, improve communication, and drive timely resolution. Key responsibilities include inbound exceptions, problem freight, claims, supplier compliance, reporting, and process improvement.

Through data-driven insights and operational feedback, the Manager identifies recurring challenges, strengthens accountability, and develops scalable solutions that improve efficiency and support DC operations. About the team:
Club Solutions connects operational teams with cross-functional partners to remove barriers, resolve challenges, and improve execution across Sam's Club. Just as our team supports Clubs, this role extends that same support model to our distribution and fulfillment network. We partner with site leadership, Supply Planning, Merchandising, Transportation, and suppliers to address inbound exceptions, problem freight, claims, and recurring operational challenges. Through proactive communication, data-driven insights, and process improvement, we help sites navigate issues, drive accountability for resolution, and develop scalable solutions that strengthen network performance.

What you'll do:

Serve as a key support partner for DC and fulfillment sites, addressing operational challenges and inbound freight exceptions.

Monitor FIXit tickets, identify aging issues, and coordinate escalations with accountable teams.

Support inbound claims, freight damage, supplier compliance, and rework/refusal escalations.

Partner with Supply Planning, Merchandising, Transportation, and suppliers to drive resolution.

Analyze operational data and site feedback to identify recurring issues and root causes.

Develop reporting, dashboards, and actionable performance insights.

Lead change management and continuous improvement to standardize procedures, simplify workflows, and drive technology adoption.

Coach and develop Associates, demonstrating resilience, adaptability, and accountability.

What you'll bring:

Experience in supply chain, distribution operations, inbound freight, or operational support.

Strong analytical and problem-solving skills to identify root causes and drive solutions.

Ability to leverage data, reporting tools, and technology to improve operational performance.

Confidence influencing cross-functional partners and driving accountability without direct authority.

Resilience and adaptability to navigate ambiguity, shifting priorities, and complex operational challenges.

Change management skills to build buy-in, challenge existing processes, and drive adoption of new ways of working.

Strong communication, relationship-building, and collaboration skills.

Demonstrated leadership, accountability, and a continuous improvement mindset.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage-Financial benefits include 401(k), stock purchase and company-paid life insurance-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.

It…