Wholesale Order Management Specialist

At Sunday Riley, we believe skincare should deliver real results through innovative, science-backed formulations balanced with botanicals and clean ingredients. As a female-founded and female-led company, we are passionate about creating products that perform while fostering a collaborative, entrepreneurial culture built on creativity, accountability, and continuous improvement.

Sunday Riley is looking for an experienced Wholesale Order Management Specialist to keep our products moving from warehouse to retail shelves around the world accurately and on time. This is a full-time, remote position open to U.S. based candidates, with preference to those located in the Central or Eastern time zones. The role begins as a nine-month engagement, with the potential to transition into a permanent position based on business needs and performance.

In this role, you'll independently own assigned wholesale retailer purchase orders (POs) and sales orders (SOs) from receipt through order completion and resolution of outstanding issues—not just PO entry. You'll process retail, international, boutique, and internal orders, monitor inventory availability, anticipate risks, and keep each order moving with clear next steps.

You'll work closely with Sales, Demand Planning, Accounting, Logistics, Warehouse Operations, and our 3PL partners to coordinate the full order lifecycle. You'll confidently manage routine, verified follow-ups, align with leadership when commitments or information are uncertain, and bring practical solutions to operational challenges.

You bring hands-on wholesale order management experience, ideally within beauty, fashion, apparel, accessories, or another consumer products industry. You understand retailer requirements, inventory availability, and the importance of coordinating across departments to meet retailer commitments.

You care about the details, move with purpose, and take pride in seeing your work through to the finish. You're curious, you're always looking to grow, and you thrive in a collaborative, fast-paced environment.

This is a full-time, temporary-to-hire opportunity beginning with a nine-month engagement, with the potential to transition into a permanent position based on business needs and performance.

• Process wholesale retailer purchase orders (POs), sales orders (SOs), international and boutique orders, send-outs, and internal transfers.
• Manage assigned wholesale orders throughout the order lifecycle, from PO receipt and sales order processing through warehouse execution and resolution of outstanding issues, within required SLAs.
• Validate SKUs, quantities, pricing where applicable, inventory availability, retailer-specific routing requirements, and ship/delivery windows before orders move forward.

• Review open orders daily, track outstanding actions and deadlines, and proactively follow up to keep orders and fulfillment timelines on track.
• Identify inventory shortages, system or EDI issues, and routing or shipping risks early.
• Escalate risks with confirmed facts, clear context, and a recommended path to resolution.

• Keep Sales, Demand Planning, Accounting, Logistics, Warehouse, and 3PL teams informed through proactive, accurate updates with clear next steps.
• Independently drive assigned order issues through resolution, including coordinating with responsible teams and confirming follow-through.
• Maintain clear visibility into the status, next action, responsible contact, and deadline for each assigned order; follow up without waiting for reminders.

• Monitor inventory availability against open wholesale retailer orders to support accurate order execution and strong fill rates.
• Identify inventory shortages, discrepancies, and allocation constraints that may impact retailer purchase orders and sales orders.
• Coordinate with Demand Planning and Sales to communicate inventory risks, potential backorders, and fulfillment priorities.

• Ensure assigned wholesale orders comply with retailer routing, labeling, booking, delivery, and documentation requirements.
• Coordinate directly with third-party logistics (3PL) partners on order execution and fulfillment exceptions, escalating material risks as appropriate.
• Support QVC/HSN (US & UK), international orders, and returns as applicable.

• Process and maintain accurate purchase order, sales order, and…