Operations Executive - Domestic Brokerage

My client is a growing US transportation and logistics provider looking to appoint an Operations Executive to support its expanding freight brokerage operation. This is a fully remote position combining freight operations, customer service, carrier coordination and commercial responsibilities.

The role is ideal for someone who understands how freight brokerage works, enjoys managing the movement of shipments and can confidently communicate with both customers and carriers.

You'll be responsible for handling customer enquiries, preparing freight quotations, booking loads, resolving transportation issues and ensuring shipments are executed efficiently.

Unlike many traditional logistics operations positions, this opportunity also offers commission on the loads you book, giving you the ability to increase your earnings through your own performance.

With a base salary of $48,000 - $50,000 plus uncapped commission, this is an opportunity for a commercially minded logistics professional who wants a combination of operational responsibility and additional earning potential.

As an Operations Executive, you'll play an important role in the day-to-day management of customer freight.

You'll act as a central point of communication between customers, carriers and internal teams, ensuring transportation requirements are understood, loads are booked correctly and shipments are managed through to successful delivery.

The position requires someone who can think quickly, remain organised and take ownership of problems when they arise.

You'll also have a commercial element to your responsibilities, preparing quotations, negotiating carrier rates and securing loads while maintaining service quality and profitability.

This is a Thursday-to-Monday position, working 7:00 AM to 3:00 PM Pacific Time, providing important operational coverage across both weekdays and weekends.

• Manage customer freight enquiries and transportation requests
• Prepare and issue competitive freight quotations
• Source and secure carrier capacity for customer shipments
• Negotiate transportation rates with carriers
• Book and coordinate freight movements across the US transportation market
• Communicate directly with customers regarding pricing, availability and shipment requirements
• Maintain regular communication with carriers and drivers
• Ensure loads are booked accurately and all relevant shipment information is recorded
• Monitor active shipments and provide updates to customers when required
• Resolve transportation issues, including delays, missed collections, delivery problems and service exceptions
• Respond quickly to urgent customer or carrier enquiries
• Coordinate with internal teams to ensure freight is executed successfully
• Identify alternative transportation solutions when capacity or service issues arise
• Maintain accurate records of loads, rates, carrier details and customer communications
• Ensure relevant shipment documentation is completed and maintained
• Support customer relationships through responsive communication and reliable service
• Identify opportunities to improve operational efficiency and customer satisfaction
• Maintain awareness of freight market conditions and carrier pricing
• Protect commercial margins while securing dependable transportation solutions
• Take ownership of assigned shipments from initial quotation through booking and delivery

My client is interested in speaking with individuals who have experience within freight brokerage, transportation operations or third-party logistics.

Ideally, you'll bring:

• Previous experience within freight brokerage, logistics operations or transportation coordination
• Experience preparing freight quotations and booking loads
• Strong understanding of the US domestic transportation market
• Confidence communicating directly with both customers and carriers
• Experience sourcing capacity and negotiating carrier rates
• Familiarity with transportation management systems and load boards
• Understanding of freight pricing, gross profit and transportation margins
• Strong problem-solving skills and the ability to manage service issues effectively
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Ability to manage multiple shipments and competing priorities
• A proactive approach to customer service and issue resolution
• Confidence making decisions independently in a remote working environment
• Ability to remain calm and professional when dealing with…