Remote Operational Support Leader
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Supply Chain/Logistics
Operations Management, Supply Chain & Logistics
Job Description & How to Apply Below
Bold Penguin seeks an Operational Support Services Manager to lead the OSS team, driving fast, accurate agent support and high-quality workflows. You’ll own escalation timelines, coach teams, and partner with CS, Carrier Ops, Product, and Engineering to scale an exceptional agent experience.
You’ll oversee operational execution, continuous improvement, and SOP updates, while maintaining a customer-first culture and ensuring SLA performance across channels.
We are currently recruiting a Remote Operational Support Leader for our team in Dublin, OH, United States.
Learn more about the Remote Operational Support Leader role in the description above.
We appreciate your interest in this position.
Join Bold Penguin and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Remote Operational Support Leader role at Bold Penguin, based in Dublin, OH, United States.
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