Technical Service Manager - Cushioning North ; Remote

Technical Service Manager - Cushioning North Central (Remote) Sharonville

Lead and manage the service of the company’s equipment platforms within the defined geographical area. Ensure consistent, profitable growth in sales and service revenues through positive planning, deployment, and management of service personnel. The main responsibilities are to manage the service personnel in technical attributes, account development, and managing assets.

• Support innovative existing solutions for Regional customers to optimize operational efficiency and product protection
• Develop requirements for service levels by location by developing service strategies to ensure they are in line with local and national service standards.
• Promote multiple cross-product opportunities and projects.
• Interact with national and regional sales, distributors, manufacturing, marketing, sales coordinators, and customer service to enable an appropriate level of customer support.
• Coordinate installs with local regions to ensure the efficacy of resources and labor.
• Track and Communicate issues with our Regional customers to take ownership of engineering, marketing, and the local Sales team.
• Develop strategies on service levels for all Regional Customers.
• Develop metrics to monitor the success of the Regional service strategy for all customers and programs.
• Identify and communicate with local customer contacts on the success of our service levels.

• BA/BS Degree; MBA preferred
• 3+ years of experience in people or project management
• 3+ years of MS Office Suite
• 2+ years of Distribution sales
• Valid Driver’s License
• Ability to travel 50-60% (3 days per week)

ADDITIONAL QUALIFICATIONS:

• A strong set of ethics and values, integrity, and trust
• Results-driven. Performance Management.
• Ability to make tough decisions
• Exude Executive Presence
• Model Leadership Behaviors
• Strong business acumen with a drive to achieve results
• Excellent presentation and communication skills (all levels)
• Customer focus / working knowledge with management of corporate strategic accounts
• Strong organizational skills
• Organizational credibility
• Inspired leadership: a demonstrated ability to coach & lead through others to get results. Effective at working with others to achieve shared goals in a matrix structure.
• Project Management: ability to coordinate and drive several initiatives in a dynamic and often ambiguous environment. Uses process and pragmatism to maintain prioritization and alignment in terms of executing work.