Underwriting Operations Supervisor - Remote

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

The UWE Operations Supervisor plays a pivotal role in supporting the business strategies and operational excellence of the Commercial & Executive Division. This position combines hands-on operational responsibilities with people leadership, maintaining a partial production load while driving team performance, process optimization, and a culture of continuous improvement. Looking for someon in the NJ/NY area or fully remote.

What you will do for C&F:

• Lead and Develop High-Performing Teams:Effectively manage, coach, and inspire a team by overseeing time off requests, timesheet approvals, workload allocation, and task distribution to maximize productivity and engagement.
• Drive Operational Excellence:Ensure strict adherence to SLAs, accuracy standards, and compliance requirements, while continuously seeking opportunities to streamline processes and enhance service delivery.
• Foster a Collaborative Culture:Promote an open, communicative, and inclusive team environment through regular one-on-one meetings, monthly retrospectives, and transparent feedback mechanisms.
• Performance Management & Development:Set clear objectives, conduct quarterly CITE reviews and annual performance evaluations, and support ongoing professional development for all team members.
• Training & Knowledge Sharing:Oversee, develop, and deliver training programs and documentation for both team members and Underwriting partners, ensuring knowledge transfer and operational consistency.
• Regulatory & Reporting Compliance:Oversee compliance with Bureau, DMV, and third-party reporting requirements, ensuring all policy transactions are rated, booked, invoiced, and issued accurately.
• Quality Assurance Leadership:Champion the Quality Assurance Program (QAP) for the team, driving a culture of accountability and continuous improvement.
• Problem Solving & Escalation:Respond to inquiries, research solutions, and escalate issues as necessary to ensure timely and effective resolution.
• Data-Driven Decision Making:Create and analyze ad hoc reports using reporting applications to inform operational decisions and support business objectives.
• Agile Ways of Working:Ensure the team operates according to agile principles, including daily stand-ups, monthly retrospectives, and active participation in guilds.
• Cross-Functional Collaboration:Participate in weekly BSG Stand-Ups and collaborate with other leaders to align on best practices and drive division-wide initiatives.
• Special Projects:Lead or contribute to special projects as requested, demonstrating flexibility and a proactive approach to evolving business needs.

What you will bring to C&F:

• Experience:Bachelor’s Degree and 5+ years of commercial lines progressive experience, with a proven track record in operations and team leadership.
• Attention to Detail & Decision-Making:Strong analytical skills and the ability to make sound, independent decisions in a fast-paced environment.
• Process & Innovation Mindset:Ability to follow established guidelines and best practices, while also identifying and implementing process improvements and new tools.
• Exceptional Communication:Excellent customer service and communication skills, with the ability to engage effectively at all…