Claims Manager, Workers Compensation​/NE Region

Claims Manager, Workers Compensation (New York/NE Region)

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Zürich is looking for an accomplished Workers Compensation Claims Team Manager for our Northeast region. This position offers a hybrid work schedule from our Parsippany or Boston offices or a fully remote set‑up based in one of the following states:
Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont.

With measured oversight, you will lead and direct a Workers Compensation team of technical Claims Professionals in managing low to high exposure claims in personal or commercial property/casualty lines of business. Your role involves coordinating team activities, ensuring performance, fostering development, and offering coaching to maximize contributions and drive employee growth and operational enhancements.

• Drive superior claims results for low to high complexity and exposure, personal or commercial claims in property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
• Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
• Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.
• Ensure compliance with all legal, regulatory and internal control requirements.
• Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
• Motivate and lead a high‑performance team by attracting, onboarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one‑on‑one meetings, appropriate email, IM and regular interpersonal communications.
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
• Protect Zurich’s reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

• Juris Doctor and 5 or more years of experience in the Claims area OR
• Bachelor’s Degree and 6 or more years of experience in the Claims area OR
• High School Diploma or Equivalent and 8 or more years of experience in the Claims area
• AND
• Customer service experience
• Experience with Microsoft Office
• Experience collaborating across work groups
• Knowledge of insurance legal statutes and procedures
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
• Travel 0‑20%

• 6+ years of experience in the Workers Compensation line of business
• 6+ years of experience handling litigation management
• 6+ years of direct people management experience
• Self‑Insured License
• Must have jurisdictional expertise handling the state of New York
• WCCA, WCCP Designations
• Knowledge and skill of claims handling
• Negotiation experience
• Experience in line of business
• Excellent communication skills
• Analytical skills

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. The proposed salary range for this position is $98,300 – $130,000, with short‑term incentive bonus eligibility set at 15%.

Zurich is a diverse, inclusive, and equitable employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies.

Location:

Parsippany, NJ or Boston, MA;
Remote working available from the listed states.

Employment type:

Full‑time