Field Manager

Reports To: Senior Manager Sales and Performance

Location: Remote – U.S. based (Preference for candidates located in Texas, California, or Florida)

Remote – Texas, Conroe, TX 77304, USA

• Planning and Organizing
• Relationship Building
• Problem Solving
• Decision Making
• Negotiating
• Communication
• Team Work

• Create and implement Franchise Performance improvement plans on key accounts
• Support insurance programs & initiatives by ensuring compliance of each insurance company’s guidelines / SOP’s
• Complete shop reviews & analysis on compliance & performance and report results to the organization
• Create and develop centralized review operation that provides additional coaching and support to franchises
• Develop best practices and manage estimating system profiles at the shop and partner level to create consistency
• Manage and monitor estimating systems for proper usage, assignment volume and estimator performance
• Collaborate with other departments to align the goals of the client services department with other areas of the business.
• Continually assess key account performance and provide shop specific coaching to improve results
• Represent and promote Pro Color at industry events, conferences and trade shows as needed
• Create presentations and communicate monthly/quarterly results with strategic partners during reoccurring insurance performance meetings
• Look for ways to improve and streamline shop processes and adherence to insurance and fleet program expectations
• Other related duties as assigned

• Minimum of (5) years of experience in the automotive market sector and insurance claims experience
• Experience managing DRP programs
• Ability to write, review and provide coaching on estimates in CCC and Mitchell
• Minimum of (3) years of experience managing insurance and/or body shop personnel
• High degree of resourcefulness, flexibility, and adaptability.
• Good organizational, time management and prioritizing skills.
• Able to effectively communicate both verbally and in writing.
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

• Travel may be required.

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Equal Opportunity Employer
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