General Manager

Description

At Holiday Inn Express & Suites, our General Managers directly supervise all functions of the hotel while leading and managing a team of outstanding associates. They draw from previous management and hotel operation experience, along with company provided training to exceed guest satisfaction.

• Health, Dental, Vision, and Pet benefits for Full-Time Associates
• Pay for Grades for Dependents
• Scholarship Programs for Associates and Dependents
• 401k Retirement benefits with employer match
• Gym Reimbursement

• Responsible for day to day operations of the hotel. (Hotel scheduled to open early 2026).
• Prepare and create annual revenue budget to assist Home Office with annual operating budget.
• Accountable for monitoring monthly expenditures and reviewing financial statements with President.
• Responsible for meeting and exceeding cost per room and labor budgets.
• Works closely with sales team to attain revenue goals set for target accounts.
• Review labor daily for all associates and departments to ensure compliance with hotel policies and legal requirements.
• Meet deadlines, including but not limited to, financial accounting, inventory, deposits, change orders, HR compliance, payroll, and month end procedures.
• Responsible for recruiting, hiring, and training all associates according to established guidelines, under the direction of HR.
• Prepare and maintain associate schedules according to established guidelines.
• Provide regular updates to President, HR, and corporate leadership team in all situations pertaining to them.
• Manage and maintain cleaning and safety procedures with housekeeping team according to established guidelines.
• Manage and coordinate maintenance program with maintenance team according to established guidelines.
• Monitor and strive to exceed outstanding guest service while reviewing all guest provided feedback.
• Live the values of SERVE (Safety, Excellence, Respect, Value, and Efficiency) and ensure associates are engaged in the program.
• Comply with all IHG brand requirements and standards.
• Coordinate capital improvement projects to maintain and upgrade quality standards and property image, and to protect assets.
• Have knowledge of hotel property management system, HR management system, and work with IT to resolve hardware and software issues.
• Responsible for managing performance for all associates relating to coaching, counseling, and performance management.
• Responsible for completing weekly, monthly, quarterly, and yearly projects and tasks according to established guidelines.

• Excellent customer service skills
• Ability to follow and understand instructions.
• Ability to work quickly and efficiently.
• Must be able to stand, lift, bend, push, and lift up to 50 lbs.
• Must be 21 years or older for purposes of obtaining license and serving alcohol.
• 1-2 years of housekeeping-related experience preferred.
• 1-2 years supervision-related experience required.
• 1-3 years experience with Inter Continental Hotels Group (IHC) preferred

Mac Call Management is a unique, independent hotel group based in Salt Lake City, Utah. We also own and operate the Crystal Inn Hotel & Suites brand, celebrating 30 years of exceptional guest service by “delighting every guest, every day, one at a time.” We believe and live our core values of SERVE:
Safety, Excellence, Respect, Value, and Efficiency.

Required

• Advanced Customer Service skills
• Some Knowledge of Microsoft Excel
• Some Knowledge of Employee Relations

Preferred

• Some Knowledge of Customer Service
• Some Knowledge of Microsoft Excel
• Some Knowledge of Employee Relations

• Leader
  :
  Inspires teammates to follow them
• Innovative
  :
  Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic
  :
  Shows intense and eager enjoyment and interest
• Detail Oriented
  :
  Capable of carrying out a given task with all details necessary to get the task done well
• Self‑Starter
  :
  Inspired to perform without outside help
• Growth Opportunities
  :
  Inspired to perform well by the chance to take on more responsibility

• Associates or better.
• High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.