Collections Manager

We’re looking for an experienced collections leader who can take full ownership of building our collection operations and finally bring order, automation, and strategy to an area we’ve really neglected. You’ll be responsible for building and managing high-performing teams, programs, and systems that ensure customers pay what they owe fairly, efficiently, and at scale.

$250,000/year

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
  • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
  • The 4 holidays are:
    New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance
  • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
• Trail Mix Bar --- oh yeah

• Collect money owed by our customers

• You've managed large collection operations at scale
• Has experience leading and managing collection teams and programs
• Understand and create debt rating/scoring method
• Understand collections process and challenges
• Built and understand collection incentive programs
• Experience building and managing automated systems to help manage collections

We stand as one of the last great firewalls to protect our customers from data brokers. We help our customers create their entire business identity in minutes. We help them create their LLC, address, phone number, email, domain, and website all in open source methods so they own them, not get stuck with high bills from proprietary profit hungry corporations. But… we maintain thin margins and it would help us be able to provide better service to our millions of customers if everyone paid their share.

We are family owned and operated. No investors. No debt. We fight venture capitalists, private equity, and public companies for lunch. We use our resources to invest in our employees. Your work will matter greatly here. And you’ll get to be the person that fixes one of the dumbest most insane things we’ve ever not done here.