Account Manager - Commercial Lines; Remote
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2025-12-03
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Management
Account Manager, Business Administration
Join to apply for the Account Manager - Commercial Lines (Remote Opportunity) role at Insurance Office of America
Title: Account Manager - Commercial Lines
Work Model: Fully Remote (Eastern or Central Time Zones); supporting our Columbia, SC office
Book Focus: Construction, Contractors, General
About the Role
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure data accuracy and compliance.
Key Responsibilities
- Technical competence: maintain industry knowledge and technical skills
- Team leadership: direct daily activities of the account management team
- Customer service: handle policy administration, billing, claims, and coverage analysis
- Policy management: manage expirations and renewals
- Renewals: conduct client research, prepare submissions, negotiate coverages, and present proposals
- Accounts receivable: monitor delinquent accounts and collect outstanding balances
- System maintenance: maintain agency management systems and carrier/vendor platforms with accurate data
- Activity monitoring: ensure timely completion of activities
- Communication: maintain transparent communication with the account team about workload and issues
- Service excellence: anticipate needs and respond quickly to service requests
- Policy compliance: stay updated on company policies and procedures
- Continuous improvement: apply best practices to improve performance
- Champion IOA values: demonstrate integrity and leadership
Ideal Candidate Qualifications
- 3+ years of account management experience, or 5+ years in the insurance industry
- Thorough knowledge of insurance brokerage and client needs
- Active Property & Casualty (P&C) licensing; professional designation (CIC or equivalent) preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma or equivalent
What We Offer
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Employee stock plan participation
- Professional growth and career progression opportunities
- Respectful culture and work-life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
What To Expect (Application Process)
- 30-minute phone screen, online assessments, and interviews
Salary Range
The expected pay range for this position is $60,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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