Senior Account Manager; Fully Remote

Senior Account Manager (Fully Remote Opportunity)

Title:

Senior Account Manager – Commercial Lines (Fully Remote, EST & CST only). Book focus:
General, Contractors.

Schedule:

Full‑time.

Location:

Remote; employees living within 50‑mile radius of a branch may be required to work onsite on occasion. The remote workspace must be dedicated and free of distractions.

Required Qualifications:

• Active P&C license.
• Minimum 5+ years as a Commercial Lines Account Manager.
• High School Diploma (or equivalent).
• Proficiency in MS Office (Outlook, Word, Excel).
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Strongly

Preferred Qualifications:

• Professional designations such as CISR, CIC, CRIS, or CPCU.
• 7–10+ years as a Commercial Lines Account Manager.
• In‑depth knowledge of insurance brokerage and client needs.
• Current active property & casualty licensing; CIC or equivalent preferred.

Responsibilities:

• Maintain technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, collect outstanding balances, and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor and maintain activity/suspense to ensure timely completion.
• Communicate frequently and transparently with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Champion IOA values; demonstrate integrity and leadership.

What We Offer:

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

What to Expect (Application Process): 30‑Minute Phone Screen, Online Assessments, and Interviews.

Salary Range: $75,000 – $100,000 per year, depending on experience and location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.