Field Services Manager

Role Description and Purpose

The Field Services Manager will plan, direct, and coordinate the activities of the Field Services installation team, facilitating effective execution of the agreed service schedule. Ensuring tools and resources—including a reliable fleet of vehicles, trailers and additional field equipment—required to execute the scheduled work are available for the Field Services team. This role is up to 50% travel throughout the USA with remaining time to be between remote work and the Dickinson, ND office.

• Oversee the daily workflow, schedules, assignments, travel and expenditures of 16-24 transportation employees, troubleshooting and acting as point of escalation and resource for employees in the field.
• Hire and train all transport staff, including field staff and scheduling employees.
• Strive to create a safe, supportive workplace culture that encourages long‑term tenure.
• With support from the Safety Advisor, ensure staff are trained, regularly evaluated and given opportunities to perform safely.
• Track completion of installations and service stops, reviewing productivity and performance daily.
• Manage performance, including coaching, incentivizing and assigning corrective actions in accordance with company policy.
• Manage and monitor timesheets, corrections and leave requests.
• Develop annual goals, conduct mid‑year and end‑of‑year reviews, and provide regular feedback.
• Hold regular one‑on‑one coaching sessions with all direct reports.
• Be accessible to field crew to connect them with subject‑matter experts to resolve questions or issues on the road or at customer sites.
• Act on concerns or recurring issues observed and reported by field crew to make systematic improvements.
• Other duties as directed by leadership.
• Produce daily, weekly and monthly work schedules to meet customer requirements in coordination with the Field Services Scheduler.
• Identify and implement efficiency improvements.
• Review and analyze expenditures and other financial information; use results to develop and implement plans, policies and budgets.
• In collaboration with other managers, develop and implement policies, procedures, goals and objectives for transportation operations.
• Provide input for future fleet investment based on industry knowledge and internal analysis.
• Propose and adhere to budget for the team, including hours, salary spend, travel and related costs.
• Attend all pre‑trip and post‑trip reviews to identify and implement improvement opportunities, communicate lessons learned and identify potential issues.

• Ensure vehicles and trailers are licensed and meet all state requirements annually, including preparing New York fuel tax returns.
• Maintain fleet of trucks up‑to‑date on DOT compliance paperwork and NY HUT.
• Schedule routine maintenance for fleet and equipment (pickups, trailers, forklifts, boat motors, etc.).
• Arrange pick‑up and drop‑off of fleet and equipment for service work ranging from emergency repairs to seasonal tire changes.
• Collect and act on feedback from employees regarding fleet or equipment concerns.

• Demonstrate commitment to company‑wide safety, health and environment goals and principles, advocating for direct employees when concerns arise.
• Communicate potential safety improvements and application of safety principles to preserve site safety standards.
• Participate in risk assessments, HAZOPs and other environment reviews and specialist audits.
• Provide feedback and recommendations regarding the design process and assist the support team in implementation.

Mix of time spent in an office environment and in the field; will require up to 50% travel.

• High school diploma or equivalent required.
• Valid driver’s license.
• Proficient with Microsoft Office Suite.
• Ability to work safely.

• Bachelor’s degree in business, logistics or a related field preferred.
• At least three years of transport management or a related field preferred.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Self‑motivated and able to manage own workload.

• Moderate physical stress and occasional long hours.
• Periodic travel.
• Required activities include sitting, walking, reaching, bending, driving, climbing, frequent use of hands and occasional lifting up to 40 pounds.

• Mid‑Senior level

• Full‑time

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