Manager, Product Success; CoCounsel Legal

Position: Manager, Product Success (CoCounsel Legal)
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** The ideal candidate is equally comfortable leading people and engaging with executives at our largest customers—setting direction for the team, modeling best-in-class customer and product success practices and rolling up their sleeves to drive outcomes for our customers. You’ll coach and enable your team to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins.

You and your team will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services.
** About the Role
** Coach and Develop PSMs:
Mentor and guide PSMs to build their skills in customer relationship management, problem-solving, and strategic account planning.

Strong cross-functional collaboration that improves customer experience and advocacy Model best-in-class customer and product success practices through hands-on work with your own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team.  for the role of
* Demonstrated passion for developing people and building high-performing teams. Energized and elevated others; lead with empathy, clarity, and accountability.
* Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts.
* Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins.
* Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving.
* Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable.
* Live our TR core values:
Obsess over customers, compete to win, challenge your thinking, act fast, learn fast, and be stronger together—driving impact through curiosity, speed, and collaboration.
* Bachelor’s degree required; master’s degree or J.D. is a plus.
* Ability to travel 25%.3+ years leading or managing Customer Success teams (SaaS preferred); experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus.

Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms).Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred. Understanding of legal workflows, terminology, and common challenges.

Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis.
** Flexibility & Work-Life Balance:
** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
** Career Development and Growth:
** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
** Industry Competitive Benefits:
** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
** Social Impact:
** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
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