DunnHealth Account Supervisor

There’s a lot of award-winning talent in this town but for some reason it’s still not a big blip on the Ad World radar. We’re out to change that. Dunn&Co. wants to be for Tampa what Fallon is for Minneapolis, Crispin is for Boulder, and Martin is for the entire state of Virginia. If you know who those agencies are and know what we’re talking about then we want to talk to you whether we have an opening or not.

Dunn&Co.’s a pretty good shop. Not just because our walls are full of trophies, but because we care. We care about our people and our clients, and about how to help both of them win.

Yes, we’ve been named Small Agency of the Year by AdAge and are considered a leading branding and advertising agency in the Southeast. That happens when you’re able to make smart work that the masses and clients grin at. But what makes us admirable is our desire to build a team that works together with passion and consideration. If this appeals to you, please read on.

Dunn&Co. has an immediate opening for an Account Supervisor within its Dunn Health division. This position is available as a remote position or as an in-person role with our team in Tampa Bay.

Our Dunn Health Account Supervisor is a primary contact for both the day-to-day project work and strategic leadership for our clients. This role involves strategy, both account planning and business strategy, and project management with a focus on the healthcare industry. Our healthcare clients include medical device, medical technology, and healthcare services brands. The successful candidate will not only have proven experience and expertise in traditional and emerging media, but will demonstrate a true passion for the work of the agency and our client’s business.

This is a player-coach role.

Our Dunn Health Account Supervisor manages relationships at all levels, both internally and with key client stakeholders, and continuously works to identify opportunities for growing and moving the client and agency business forward. Candidates must be able to leverage expert knowledge of client business issues and industry insights to provide useful business direction, maximizing our potential as an agency. Our Dunn Health Account Supervisor recognizes that immersion into the healthcare category and development of a deep understanding of our clients’ business is critical for the success of the agency, and this role.

Responsibilities

• Accountable for managing assigned book of business including leading day-to-day project management, while also overseeing other AEs and SAEs project/client management, ensuring that all initiatives support brand and overall strategy; briefs, POVs, creative, media plans, etc. with little to zero oversight
• Ensure agency work is executed to the highest level of quality – on time and on budget
• Foster and manage all assigned client relationships – maintaining contact, building trust and rapport, and identify account growth opportunities
• Anticipate and resolve internal team and client issues, and utilize the support of the Account Director/leadership team as needed
• Lead and collaborate with internal agency partners/departments to develop and deliver effective client and new business presentations
• Evaluate and provide feedback on creative based on strategy/Client needs, and effectively present and defend creative to Clients with ease
• Lead all meetings, setting expectations for key deliverables, team roles and next steps
• Partner with Client Services and Strategy leads to develop new business proposals and SOWs, and help contribute to projections/revenue forecasting
• Play an active role in managing SOWs, tracking budgets, monitoring team hours and account/project profitability
• Develop and grow junior team members through ongoing mentorship and partnership, ensuring development goals and expectations are being set and met on an ongoing basis
• Support timely, efficient completion of client medical, legal and regulatory approvals through Veeva Promo Mats
• Ability to inspire confidence and growth in agency and client team members

Requirements

• 7+ years of advertising agency experience, or related in-house marketing experience with at…