Parts Planning Manager

About the Role

Accountable for leading the strategic and operational planning of service parts to ensure optimal inventory levels, availability, and cost efficiency across a diverse portfolio of production and office print devices. This role combines deep analytical capabilities with strong communication and collaboration skills to support uptime, customer satisfaction, and operational efficiency. Ensures that goals, deadlines and budgets are met and interacts regularly with other managers across the organization.

• Utilize historical usage, machine population data, and service trends to forecast parts demand across multiple product lines and geographies.
• Develop and execute inventory plans that balance service level targets, working capital, and obsolescence risk, especially for high‑mix, low‑volume parts.
• Manage parts planning through product introductions, phase‑outs, and technology transitions, ensuring continuity of service support.
• Collaborate with suppliers, procurement, and service delivery teams to ensure timely replenishment and proactive risk mitigation.
• Leverage planning systems and analytics tools to identify patterns, improve forecast accuracy, and drive continuous improvement for all stocking locations.
• Collaborate with various teams to anticipate and plan for seasonal or promotional spikes in demand, ensuring readiness and minimizing shortages.
• Take ownership of recommending, testing, and supporting deployment of planning system enhancements to improve accuracy, efficiency, and user experience.
• Identify opportunities to recover warranty credits by tracking eligible parts, coordinating with service teams, and ensuring timely claims with suppliers or OEMs.
• Collaborate with internal and external auditors to ensure SOX compliance and maintain robust documentation and controls.
• Ensure all export control requirements are followed for international shipments and transactions.
• Lead and mentor planning team, fostering a culture of ownership, agility, and innovation.

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full‑time employees (one of whom must be exempt).
• APICS Certified in Planning and Inventory Management (CPIM) or equivalent preferred.
• Cross Functional Team participation in projects both on and off site.
• Travel required, estimated at 15‑20% (valid driver's license and acceptable driving record necessary).
• Proficient in Advanced Excel, Access, Power Point, and use of analytical tools (including Google Chrome equivalents).
• Ability to present to leadership and/or customers on planning performance and effectiveness during Q 's.

Salary range: $77,180 - $115,580 annually.

Hybrid – This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or protected veteran status. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.