Senior Account Manager; Fully Remote
Lakewood, Ocean County, New Jersey, 08701, USA
Listed on 2025-12-07
-
Management
Account Manager, Client Relationship Manager
Senior Account Manager (Fully Remote Opportunity)
Title: Senior Account Manager - Commercial Lines
Work Location: Fully Remote (EST and CST only), supporting Columbia, SC.
Book Focus: General, Contractors
Requirements: Active P&C license and minimum 5+ years experience as a Commercial Lines Account Manager.
Preferred: CISR, CIC, CRIS and/or CPCU designations with 7-10+ years experience as a Commercial Lines Account Manager.
Remote Work
Note:
Individuals residing within a 50‑mile radius of a branch may be required to work onsite in a hybrid capacity.
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions. Serve as a subject‑matter expert for the account management team.
Key Responsibilities- Maintain a high degree of technical competence and industry expertise.
- Direct daily activities and workflow of the account management team.
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Monitor reports and take action on delinquent accounts, collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity/suspense to ensure timely completion.
- Maintain frequent, transparent communication with the account team regarding workload status and any issues.
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
- Stay updated on company policies and procedures.
- Seek and adopt best practices to improve individual and team performance.
- Demonstrate integrity and leadership and champion IOA values.
- 5+ years of account management experience, or 7+ years in the insurance industry.
- Thorough knowledge of insurance brokerage and client needs.
- Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
- Strong analytical, problem‑solving, and decision‑making skills.
- Exceptional customer service, communication, multitasking, and organizational skills.
- Proficiency in MS Office (Outlook, Word, Excel).
- High School Diploma (or equivalent).
- Competitive salaries and bonus potential.
- Company‑paid health insurance.
- Paid holidays, vacations, and sick time.
- 401 K with employer match.
- Professional growth and career progression opportunities.
- Respectful culture and work/family life balance.
- Community service commitment.
- Supportive teammates and a rewarding work environment.
- 30‑minute phone screen, online assessments, and interview(s).
Salary Range: $75,000.00 to $ per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Insurance
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).