Senior Account Manager; Fully Remote

Senior Account Manager (Fully Remote Opportunity)

Join to apply for the Senior Account Manager (Fully Remote Opportunity) role at Insurance Office of America
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Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions. Serve as a subject‑matter expert for the account management team.

• Maintaining a high degree of technical competence and industry expertise.
• Directing daily activities and workflow of the account management team.
• Handling customer service requests, policy administration, billing, claims, and coverage analysis.
• Managing policy expirations and renewals.
• Conducting client research, preparing submissions, negotiating coverages, and presenting proposals.
• Monitoring accounts receivable reports and collecting outstanding balances.
• Maintaining agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Maintaining frequent, transparent communication with the account team regarding workload status and any issues.
• Delivering excellent service, proactively anticipating needs, and responding quickly to service requests.
• Staying updated on company policies and procedures and seeking best practices to improve performance.
• Demonstrating integrity and leadership by championing IOA values.

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

The expected pay range for this position is $75,000.00 to $ per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity as necessary to meet specific business needs. A dedicated, distraction‑free workspace is required for remote work. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.