Manager, Process Operations

Overview

There is a role based in Newton, MA requiring an enthusiastic, detail oriented, and operationally savvy Process Operations Manager. The candidate should be able to multi-task, stay organized, and manage team members across the organization to help with various product marketing and operational support as required. The role reports to the Director of Process Operations and will oversee team members involved in brand campaigns and related operations.

• Provide guidance including creating process documentation and answering questions for team members who serve as project management support for a variety of brand campaigns and projects.
• Manage the day-to-day workload of team members, monitor workloads, and assign projects and accounts.
• Lead a team responsible for operational needs with a focus on brand campaign setup and fulfillment requirements, including daily tasks such as banner setup across systems, campaign updates, performance monitoring, forecasting, and optimizations.
• Collaborate with internal teams to identify, troubleshoot, resolve brand campaign issues, and recommend process improvements.
• Create and maintain best practices, documentation, and checklists to share across the team.

• Bachelor’s degree or equivalent.
• Strong attention to detail.
• Excellent Microsoft Office skills, particularly Excel and PowerPoint.
• 3-5 years of experience managing brand campaigns, people, and workload monitoring.
• Ability to multi-task and demonstrate excellent time management and organizational skills.
• Ability to prioritize and manage multiple tasks and priorities efficiently.
• Ability to work independently, take initiative, and be self-motivated.
• Ability to adapt to changing priorities and deliver results in a fast-paced environment.
• Experience with platforms such as Google Ad Manager, AdDaptive, Xandr, Airtory, Zendesk, etc.

We support in-person collaboration three days a week or more, with flexibility to work from home or remotely when not in offices or at events.

Informa Tech Target is an equal opportunity employer and complies with applicable laws. The policy prohibits discrimination based on race, color, sex, age, national origin, ethnicity, religion, creed, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. Reasonable adjustments or accommodations in the hiring process or position are available upon request to the Talent Acquisition Partner.

Informa Tech Target complies with the Americans with Disabilities Act and related laws.

• Great community: welcoming culture with in-person and online events, charity activities, and employee networks.
• Broader impact: up to four days per year for volunteering with charity match funding.
• Career opportunity: bespoke training and learning, mentoring platforms, and access to thousands of courses.
• Time off: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 holidays, a birthday leave day, and the option to work remotely for up to four weeks a year.
• Competitive benefits including 401k match, health, vision, and dental insurance, parental leave, and an employee stock purchase plan with a discount.
• Strong wellbeing support through EAP services, mental health resources, and wellness tools.
• Acknowledgement programs and opportunities to collaborate with global teams.

The salary range for this role is $60,000 - $65,000 per annum. This posting will automatically expire on 11/05/26.