Bilingual Team Lead - Collections; UT

Bilingual Team Lead - Collections (UT)

Progressive Leasing is a leading provider of in‑store and e‑commerce lease‑to‑own solutions. Founded 20+ years ago, we have grown from a start‑up to an industry leader and are part of PROG Holdings (NYSE: PRG). With three business segments – Progressive, Vive Financial, and Four, a BNPL platform – we innovate, simplify, and value people.

Location: Remote work from home within a 60‑mile radius of Draper, UT.

Employee Value Proposition: PROG is dedicated to providing opportunities for inclusive collaboration, innovation, and development.

A team of operations experts that drive operational excellence and a world‑class experience for our customers. We continuously pursue excellence and compassion in all we do.

An excited professional who believes hard work and fun go hand‑in‑hand. In this role you will mentor and motivate team members to meet performance goals while modeling the same behaviors.

• Train team members on effective customer interaction methods
• Examine team behavior and practices to provide constructive feedback and direction
• Motivate team members to achieve desired results
• Ensure that service levels consistently exceed expectations
• Handle inbound and outbound calls
• Work with Progressive customers and provide exceptional customer experiences
• Manage and accurately document account details
• Work with supervisor to set weekly/monthly goals with the team
• Responsible for agent growth and development
• Act as the first primary responder to questions from the team

• Fluency in both English and Spanish required
• Collections experience required
• Ability to work weekdays, 11:30 AM–8:00 PM MST, plus Saturdays
• Excellent communication skills, both written and verbal
• Strong interpersonal skills and confidence to interact professionally with customers
• Proficiency with Microsoft Office Suite (Excel functions and formulas a plus)
• Proven ability to coach and mentor others
• General knowledge of the Fair Debt Collection Practices Act and Telephone Consumer Protection Act
• Previous leadership experience a plus

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

Mid‑Senior level

Full‑time

Accounting/Auditing and Finance