Senior Manager Card Operations

Sr Mgr Card Operations

US-Remote

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

Overview

How you can make a difference

The Sr Manager of Card Operations is responsible for leading day-to-day activities of the Card Operations team, driving constant improvement of overall member/employer/plan experience as well as the underlying systems and processes. This role will work with Business Analysts to identify bugs and user stories and provide input on prioritization. Responsible for working closely with card processor for implementation of new features, configuration of current portfolio, and managing open tickets and projects.

Interface with vendors for day to day issues and large company initiatives.

What you'll be doing Essential Management Responsibilities

• Manages and carries out the personnel actions for direct reports, including but not limited to hiring and scheduling; training and evaluating; coaching and managing performance; making salary, merit, or other compensation recommendations for team of direct reports; and making recommendations and/or taking corrective or disciplinary action as appropriate.

Essential Duties and Primary Responsibilities

• Leadership of team of Card Ops Sr Analysts, including delegating and assigning projects, people management, and holding individuals accountable for deliverables and results
• Oversee Card Operations processes, procedures, disclosures, and training plans, ensuring ongoing accuracy, compliance and effectiveness through regular review.
• Lead cross-departmental projects and initiatives including Service Recovery items
• Manage card operational process improvements by collaborating with internal partners and product development to streamline processes and systematic work flows (such as enrollment, activation, or disputes work flows)
• Occasionally represent HQY with card specific vendors
• Drive card initiatives, encompassing coordination with vendors and internal groups (such as Engineering, to execute large strategic projects and implementations)
• Manage Sr Card Ops Analysts and guide them through assigned projects/initiatives and processes
• Serve as Deep SME on card industry
• Serve as Deep SME on internal systems and relational databases
• Review and support escalated card operations cases within Operational Level Agreements
• Create materials and lead training opportunities for other operations groups and MS and PRM/Account Management
• Lead team of Senior Card Analysts in completing necessary duties, performance evaluations, pay actions, and regular coaching

What you will need to be successful

Education and Experience

• Bachelors degree in related field, required
• 10+ years of related work experience, including 5+ years experience with Card Processors and 5+ years experience in Prepaid and Debit Card Industry - including Card Associations, Processing, and card production
• 5+ years of leadership experience
• Card Program Implementations / New Business Development experience for card programs a plus

Specialized Knowledge, Skills, and Abilities

• Demonstrated track record of determining and executing on process efficiencies designed to improve workflow and client experience
• Excellent consultative and communication skills
• Excellent inter-personal skills, relationship management, account management, or customer service experience a plus
• General card industry knowledge including card fraud monitoring and dispute/chargeback management
• Health Care Accounts Knowledge: HSAs, FSAs, HRAs, Employee/Employer benefits, Health-Wellness Incentives
• Highly adaptable, with the ability to rapidly assimilate new information and translate into team and project implications
• Project management and organizational skills, including creating and managing work plans, hosting calls, identifying issues and creating risk mitigation plans
• Strong analytical and problem solving skills
• Strong data analytics to track team KPIs and staffing model
• Proficient at SQL queries and relational database data analysis
• Strong SQL and relational database knowledge using Databricks and SQL office suites
• Vendor management experience

#LI-Remote

This is a remote position.

Salary Range

$83,500.00 To $ / year

Benefits & Perks

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Adventure accounts
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Why work with Health Equity

Health Equity has a vision that by 2030 we will make HSAs as widespread and popular as retirement…