Default Loan Servicing Specialist; Remote

Who We Are

Service Mac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

A Property Preservation Specialist is responsible for maintaining, securing, and preserving real estate assets – primarily those that are vacant, in default, or foreclosed. This role ensures properties meet investor, insurer, agency, and company guidelines, and comply with all local, state, and federal regulations. The specialist acts as a steward for property condition, value, and compliance, often working with vendors, contractors, and internal teams to execute preservation activities.

• Conduct Property Inspections:
  Perform initial, subsequent, and specialized inspections (e.g., FEMA, loss draft, occupancy verification) to assess property condition and identify preservation needs.
• Secure and Maintain Properties:
  Ensure vacant properties are winterized, secured, and maintained (lawn care, debris removal, repairs, pool securing, etc.). Address code violations and municipal/HOA requirements.
• Vendor Management:
  Review bids, manage contractors, and oversee preservation work to ensure timely, cost‑effective completion per investor guidelines.
• Compliance:
  Maintain strict adherence to regulatory requirements and investor/insurer guidelines. Stay current with changes in laws and regulations affecting property preservation.
• Documentation:
  Maintain accurate records of inspections, preservation activities, expenses, and communications. Document all actions in servicing systems and ensure proper reporting.
• Collaboration:
  
  Coordinate with internal departments, external partners, and stakeholders to resolve issues and ensure properties are preserved according to standards.
• Risk Management:
  
  Monitor for risks such as code violations, hazard claims, and occupancy changes. Proactively address issues to avoid regulatory infractions and financial losses.

• Experience:
  
  At least 2–3 years in property preservation, asset management, or a related field.
• Knowledge:
  Strong understanding of local, state, and federal regulations, investor/insurer guidelines, and industry standards for property preservation.
• Technical
  
  Skills:
  
  Proficiency with property management software (e.g., MSP, Loan Sphere, Yardi, FHA Connection), Microsoft Office, and digital documentation tools.
• Vendor/Contractor Management:
  Experience working with vendors and contractors in a property preservation setting.
• Communication:
  Excellent oral and written communication skills, including the ability to coach, motivate, and collaborate with teams.
• Organizational
  
  Skills:
  
  Strong attention to detail, ability to multitask, prioritize, and work independently under pressure to meet deadlines.

• Initial and subsequent property inspections
• Securing vacant properties (lock changes, boarding, winterization)
• Lawn and landscape maintenance
• Debris and personal property removal
• Addressing code violations and municipal requirements
• Managing bids and work orders for repairs
• Coordinating utility management and vacant property registration
• Preparing reports and documentation for compliance and audits

The pay range for this role is $43,100.00 – $57,450.00.

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may…