Marketing and Client Service Director

Benefits

• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development

As the Marketing & Client Services Director at a boutique, multi-market social and digital marketing agency, you will be both a strategic leader and a hands-on contributor. You will shape the agency’s marketing vision, strengthen its presence across diverse markets, and oversee high-touch client service delivery. This role requires a versatile marketer who is comfortable switching between strategy, execution, and team management in a fast-moving, entrepreneurial environment.

• Build and execute a lean but impactful marketing strategy to elevate the agency’s brand across all markets.
• Drive the development of thought leadership content, case studies, social content, newsletters, and portfolio updates.
• Identify market-specific opportunities for visibility (local events, partnerships, niche communities, industry groups).
• Manage the agency’s digital presence, ensuring consistent messaging across multiple markets.

• Lead a small but agile client services team, ensuring high-quality delivery across social, digital, content, and paid media initiatives.
• Establish client service frameworks tailored to each market’s needs while maintaining agency-wide standards.
• Serve as the senior point of contact during escalations, guiding both clients and internal teams with clarity and empathy.
• Maintain strong client relationships that enhance retention and unlock long-term growth opportunities.

• Act as a senior strategist on key accounts, helping shape campaign direction, content strategy, and performance plans.
• Step into execution roles when needed—reviewing assets, refining briefs, contributing to content ideas, or supporting reporting.
• Guide multi-market campaign rollouts, ensuring localization where necessary while protecting brand consistency.

• Partner with leadership to pursue new business opportunities: creating pitch decks, joining client conversations, and crafting market-specific proposals.
• Support the development of competitive, differentiated service offerings tailored to regional market needs.
• Represent the agency at industry events or networking opportunities in different markets when necessary.

• Oversee reporting standards to ensure clients across markets receive clear, actionable insights.
• Translate performance data into strategic recommendations that guide future campaigns.
• Identify patterns across markets to inform best practices and agency IP.

• Manage a small, high-performing team with a focus on cross-market collaboration and continuous learning.
• Manage resource planning and adjust workflows based on client demands across regions.
• Foster a culture that mixes boutique agency creativity with disciplined, data-informed execution.
• Provide clear guidance, feedback, and development plans for team members.

Flexible work from home options available.