Ocean Manager Department Job Singapore,Management

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.#
** Responsibilities:
** The duties and responsibilities of this position consists of, but are not limited to, the following:
** Leadership:
*** Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
* Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
* Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
* Play major role in recruitment, onboarding, and continuous development of talent
* Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
** Communication:
*** Regularly share industry news, department changes, and process updates to department
* Draft client advisories on relevant trade, market, and regulatory updates
* Provide guidance to employees on how to respond to challenging customer scenarios
** Strategy:
*** Maintain monthly balanced scorecard of department performance
* Lead and participate in pricing and process negotiations
* Collaborate with branch leadership teams to deliver effective problem resolution and process improvement
* Set quantitative, qualitative, and personalized objectives for Department supervisors
* Design, control, and maintain the process for successful service delivery
** Customer Service:
*** Uphold our customer SLA (service level agreements)
* Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients’ transportation and supply chain systems
* Utilize tools to confirm effective process execution and timely, accurate invoicing for services rendered
* Mentor employees to deliver quality business reviews
* Conduct business reviews and support sales efforts
* Troubleshoot and design solutions for challenging customer scenarios
** Operations:
*** Assign and ensure proper setup for new business onboarding
* Mitigate operating expenses by actively managing resources against activity forecasts
* Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
* Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers
* Monitor and maintain control over accounts receivable/accounts payable
* Manage and revise best practice and SOP materials
* Confirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the customers
* Identify opportunities to utilize global operations team to deliver continuous improvement exercises that strengthen the customer relationship and improves efficiency
* Other duties or responsibilities as assigned according to the team and/or country specific requirements#
*
* Required Qualifications:

*
* Required:

* High School Diploma or GED
* Site Specific: Bachelor’s degree from an accredited college or university
* Minimum 5 years of Global Forwarding Transportation experience
* Minimum 3 years of direct people management experience
* Strong industry operational excellence experience
* Ability to travel up to 10% (domestically and internationally)
* Site Specific: Advanced/ Fluent level of English (oral and written communication)#
*
* Preferred Qualifications:

** Preferred:
* Bachelor’s degree from an accredited college or university
* Strong analytical and problem-solving skills, strong industry operational excellence experience, project management experience and continuous improvement experience
* Proven flexibility & adaptability to product and customer needs
* Time management and organizational skills
* High emotional intelligence, situational leadership, and coaching…


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