Communications Director; Remote

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Leading a team, responsible for developing and implementing an impactful communications strategy for a division. Provides guidance and counsel to senior leaders on all aspects of communications including internal/external communications, media relations, crisis communications and executive communications.

• Develop and execute integrated communication strategies for National Commercial Services (NCS), including executive communications, division‑wide messaging, and strategic storytelling that supports business priorities.
• Partner closely with senior executives to craft email messages, blogs, talking points, video scripts, presentations, and other thought leadership communications that distill complex topics into clear, compelling narratives.
• Communicate operational, strategic, and industry themes (including emerging technologies such as AI) in ways that resonate across varied audiences.
• Strengthen alignment between corporate and operational teams by creating communication approaches that help bridge organizational gaps and support a more unified employee experience.
• Collaborate with Corporate Communications to maintain consistency of messaging, elevate editorial quality, and reinforce communication standards across all divisions.
• Contribute to communication planning, storytelling, and messaging needs of other teams as needed.
• Build strong relationships across functions to anticipate communication needs, elevate perspectives, and foster transparency and connection across business lines.
• Bring creative, modern communication ideas that increase engagement through video, digital storytelling, and innovative communication formats.
• Shape and align executive communications with the enterprise‑wide strategic agenda to reinforce key priorities and initiatives.
• Define and evolve the executive communication voice and strategic platform to effectively articulate and drive the organization’s vision.
• Serve as a trusted advisor to senior executives, offering insight, influence, and strategic guidance on messaging and communication approach.
• Build and maintain effective relationships across all levels of the organization.

• Play a key role in shaping and strengthening the communication strategy for Title and related business lines, helping to align Title Communications with Corporate Communications in a more connected, cohesive approach.
• Contribute to ongoing efforts to improve communication flow between corporate‑led messaging and the field, ensuring employees feel connected to the broader enterprise.
• Help develop scalable communication processes, frameworks, and best practices that can evolve with the needs of the business.

• Work collaboratively within a high‑performing communications team, contributing ideas openly and partnering effectively across functions.
• Provide coaching, guidance, and communication expertise to divisional leaders and subject matter experts, even without direct reports at the outset.
• Model communication excellence by championing clarity, creativity, consistency, and employee‑centered messaging.
• Build trust quickly across leadership and teams, navigating a complex environment with professionalism, diplomacy, and strategic judgment.

• Bachelor’s degree or equivalent combination of education and experience (advanced degree preferred).
• 8…