Access Technologies Collection Manager

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work‑life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.)

for this employment position.

The successful candidate will be responsible for planning, leading and directing a team of Credit Collectors, managing an accounts receivable portfolio of $25M to $50M Dollars in North America. A key objective of the role will be to drive collection results to achieve business targets. The portfolio includes a diversified range of customers, several branch locations, and the manager will be expected to ensure that credit controls, appropriate credit policies and procedures are complied with.

The Collections Supervisor will also work with the Allegion Access Technologies Credit Manager on larger, complex accounts. An essential element of the role will include building effective customer relationships and an ability to collaborate effectively with business partners to achieve cash flow objectives. This individual must be able to work in a fast‑paced environment, setting priorities and motivating a diverse collections team.

This candidate must possess excellent verbal and written communication skills, have strong leadership experience, and ability to drive change while creating a positive culture with strong employee engagement.

Individual must have the ability to lead a collection team, to interpret and summarize accounts receivable data, and provide recommendations to management on customer accounts, utilize risk mitigation tools, and achieve Accounts Receivables performance goals. This position will partner with the Allegion Access Technologies Credit Manager to deliver Accounts Receivable performance, deliver forecasted results, and support/review sales initiatives to facilitate revenue growth.

Partner with branch operations, branch personnel, billing organization, and customer experience to effectively provide excellent customer service and clear directives on Accounts Receivable initiatives.

• Manage and motivate a collection team to drive portfolio performance, DSO, % Current, reduction of 60+ day balances, and ability to meet the monthly cash collection forecast
• Drive improved collections results to achieve business AR performance annual plan
• Build solid relationship with both customers, sales, branch operations, and staff
• Ability to design, innovate, challenge processes and act as a change agent within the America’s Credit organization
• Work with Credit Management on larger, challenging accounts
• A sound understanding of domestic/international credit and collection practices
• Excellent communication skills as well as an ability to interact effectively with staff at all levels
• Strong problem‑solving skills and willingness to partner with cross function teams such as branch operations, customer experience, billing, and sales
• Ability to negotiate and…