Manager, Professional Services

About The Role

Manager of Professional Services – leads the Pagero Delivery Team, including Project Managers, Implementation Consultants/Specialists, and Service Managers. This position partners with other Professional Services Managers and centralized Solutions teams, reporting to a Senior Manager or Director of Professional Services. The role requires a strong customer‑oriented mindset, solid background in Professional Services Delivery, and deep knowledge of the Pagero Network, Platform, and key business processes.

• Lead a team of 10‑15 direct reports, developing individuals from entry level to experts who deliver on projects.
• Design and implement projects that help customers deploy solutions.
• Assist with pre‑sales activities, including detailed project planning and product demonstrations, partnering with Sales, Global Compliance & Reporting Leadership to secure new business.
• Develop project plans, manage capacity, and track key performance indicators (KPIs).
• Collaborate closely with Customer Integration to align competency splits.
• Implement Objectives, Key Results, and strategies to drive growth.
• Present and report to the Senior Manager/Director and within defined structures.
• Coach and develop Implementation Consultants/Specialists and Project & Service Managers.
• Ensure competencies and capacities align with forecasts and demand.
• Establish standardized processes for global project management.
• Build relationships with Regulatory Affairs, Country Launch, Product, and other Pagero functions.
• Lead organizational change initiatives.

• Bachelor’s degree in system integrations, IT Project Management, or related field.
• 8+ years of experience in the field, including 6+ years in leadership roles and managing people.
• 6+ years of project management, professional services, software development, or consulting experience.
• Proven track record in B2B environments.
• In‑depth knowledge of Pagero’s primary products and solutions.
• Strong understanding of the technical foundation of the Pagero Network and Platform.
• Excellent training, coaching, and talent development abilities.
• Deep knowledge of customers’ Order‑to‑Cash and Purchase‑to‑Pay processes.
• Experience with automation and compliance of business transactions.
• Extensive experience working with customers and senior stakeholders to deliver value.
• Exceptional communication, presentation, and influencing skills.
• Capability to translate customer business needs into solutions and proposals.
• Proven ability to lead in agile, fast‑paced environments and develop new standards.
• Results‑oriented mindset with commitment to win.
• Strong problem‑solving, conflict‑management, and industry‑analysis skills.
• Flexibility to adapt to changing business requirements.

• Hybrid Work Model – flexible hybrid work environment (2‑3 days a week in the office) with seamless digital and physical connectivity.
• Flexibility & Work‑Life Balance – Freedom to work from anywhere for up to 8 weeks per year and support via Flex My Way policies.
• Career Development – continuous learning, skill development, Grow My Way programming, and AI‑enabled growth opportunities.
• Competitive Benefits – flexible vacation, two company‑wide mental health days, Headspace access, retirement savings, tuition reimbursement, incentive programs, and resources for mental, physical, and financial wellbeing.
• Inclusive Culture – global reputation for inclusion, belonging, and values focused on customers, winning, challenging thinking, and teamwork.
• Social Impact – two paid volunteer days and participation in ESG initiatives and pro‑bono consulting projects.
• Real‑World Impact – support customers in achieving justice, truth, and transparency while upholding the rule of law.

In the United States, the base compensation range for this role is $99,400 USD – $184,600 USD, adjusted for location, skills, experience, and equity. Base pay is part of a comprehensive Total Reward program that includes flexible benefits, wellness programs, and an annual bonus based on enterprise and individual performance.

Thomson Reuters provides trusted content and technology solutions across legal, tax, accounting, compliance, government, and media. We empower professionals with data, intelligence, and solutions to make informed decisions while advancing justice, truth, and transparency.

We are an Equal Employment Opportunity Employer. We provide a drug‑free workplace and make reasonable accommodations for applicants with disabilities or sincerely held religious beliefs, in compliance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department

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