Manager, Training Delivery

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, , IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires ship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

The Manager of Training Delivery is responsible for overseeing the facilitation and execution of training programs across Tri West, ensuring consistent, high-quality delivery to employees and external stakeholders. This role manages a team of training specialists and ensures that training aligns with organizational priorities, compliance requirements, and performance goals. The Training Delivery Manager provides ongoing coaching, performance feedback, and professional development opportunities for trainers, fostering a culture of excellence and continuous improvement.

This role is responsible for the oversight, coordination and delivery of all live virtual training, and traditional classroom training for all Tri West’s internal and selected external audiences. This includes creating and managing company‑wide live training development standards, expectations, and measurements that build employee competencies in an environment of continuous learning.

• Bachelor’s Degree in education, instructional design, instructional technology, organizational development, HR, or related discipline or related field; OR equivalent experience, to include any combination of education and experience
• Be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 5 years of experience in training delivery, facilitation, or corporate learning leadership
• 2+ years in a formal people supervisor or manager role

• Master’s Degree in education, instructional design, instructional technology, organizational development, HR, or related discipline or related field
• Experience in all phases of the design, development, implementation, facilitation, measurement and evaluation and delivery of technical and non‑technical programs using appropriate adult learning theories

• Leads and supervises a team of Training Specialists to ensure effective facilitation of Tri West-approved content.
• Oversees the delivery of onboarding, role‑specific, compliance, and external stakeholder training programs.
• Assists training logistics team with the coordination of training schedules, resources, and logistics to support seamless execution.
• Ensures consistency and quality in training delivery across multiple audiences and formats.
• Supports minor content updates and collaborates with instructional design teams for larger revisions.
• Monitors training effectiveness through feedback, assessments, and performance metrics.
• Partners with leadership to align training delivery with organizational goals and compliance standards.
• Conducts regular observation and evaluation of training sessions to assess delivery effectiveness and provide constructive coaching and feedback.
• Develops trainer performance metrics and tracks progress toward individual and team goals.
• Drives continuous improvement of facilitation practices, leveraging participant feedback, performance data, and industry best practices.
• Serves as an escalation point for delivery‑related issues and ensures timely resolution.
• Performs other duties as assigned.

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People

Skills:

Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi‑system Microsoft environment using Word, Outlook, Tri West Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem‑solving approach is required.

Empathy / Customer…