Head of Operations & Transformation

Muse Group empowers music makers. We create the world’s most popular apps for playing, recording and composing music. Through our innovative learning tools, expansive music catalogs and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.

Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul and Boston to Berlin. We’re an ambitious company with the drive and culture of a startup, with many more exciting Muse Group developments to come.

Head of Operations & Transformation who will execute the company’s Operations, strengthen cross functions alignment, elevate execution of the cross and strat projects and implement/develop the Company's processes and approaches.

You will work closely with the Executive Team to design and enforce the systems, rituals, processes, and rhythms that enable the company to be efficient and to scale.

This is a highly cross-functional role that requires strong collaboration skills - especially with the executive team, also business value thinking, execution, data driven decision making and the ability to drive cultural and structural change. The main stakeholders of the role are the executive team members.

This is not a “pure vision” or advisory role. This is a hands on role: facilitating planning cycles, running rituals, building structure, coordinating leaders, managing and implementing projects, and making sure things get done.

1) Strengthen Muse Rituals and Operations Across Teams

Goal: establish shared rhythms that bring clarity, transparency, and consistency.

You will:

• Define and implement daily, weekly, and monthly planning rituals' processes
• Introduce shared dashboards to visualize progress and maintain transparency
• Ensure that team rituals become the backbone of consistent execution

Outcome: teams operate predictably, transparently, with aligned priorities and as per Muse approach

2) Managing strategic projects

Goal: manage as PM the cross functions projects that bring business value

You will:

• suggest / take / manage projects as PM to make sure this brings value to business, made as per Muse’s project management requirements and within stakeholders' expectations

Outcome: cross functions / operational projects are done based on data/metrics, in a transparent way for the stakeholders and within Muse project management approach

3) Implement Ownership in Cross-Functional OKRs

Goal: make every initiative have a clear driver and owner (eliminate “collective irresponsibility”)

You will:

• Introduce a structured dual-ownership model:
  Business Owner (accountable for outcome ) +
  Execution Lead (responsible for delivery)
• Facilitate prioritization of cross-functional OKRs at the Executive level
• Build a process for expectations management during execution
• Ensure every cross-functional initiative has clear requirements, priorities, and responsibilities

Outcome: transparency about who drives what and results' expectations management

4) Improve goal setting system as the Company’s Strategic Operating System: strategic focus, transparency, and accountability.

You will:

• Re-educate teams on purpose, principles, and expected behavior in the goal setting process
• Redesign annual and quarterly planning into true strategic tool
• Facilitate Executive Team goal setting sessions
• Establish and run all goal setting rituals: quarterly planning, reviews, and ongoing monitoring etc
• Support exec-leaders in framing strategic objectives, measurable outcomes, and priorities
• Ensure goals are lived in reality, not maintained as formal artifacts

Outcome: OKRs as a goal setting tool to become a shared commitment to strategy execution, not a formality.

5) Build a System for New Leaders to absorb Muse's rituals and processes

Goal: ensure new leaders absorb the company’s Operations standards: rituals, processes, and operating norms through structured learning.

You will:

• Make operational onboarding effective and result-oriented
• Ensure internal project management and knowledge sharing tool become the single source of truth for async work and all work related initiatives
• Build tools for Musers to…