Manager, Customer Success Remote

Why consider this job opportunity

Employer Industry: Education Technology

• Salary up to $
• Opportunity for career advancement and growth within the organization
• Comprehensive Total Rewards package to support and empower employees
• Inclusive and engaging workplace culture that values diverse perspectives
• Chance to make a direct impact on student success and learning experiences
• Collaborate with cross‑functional teams to drive innovation and customer satisfaction

• Manage and develop a customer‑centric team, setting clear performance expectations and providing ongoing coaching
• Implement campaign strategies to achieve customer retention and sales goals through effective planning and tracking
• Oversee and cultivate customer relationships, providing strategic guidance to meet their needs and achieve upsells
• Collaborate with internal and external partners to address gaps and implement solutions for customer satisfaction
• Analyze customer success metrics and team performance, providing insights for continuous improvement

• Minimum of 5 years of experience in customer success or account management roles; bachelor's degree preferred
• Proven leadership experience in managing initiatives, projects, or teams
• Results‑driven mentality with a record of achieving team goals and customer satisfaction
• Ability to build a supportive and motivated team culture focused on skills development
• Strong communication skills, both written and verbal, to effectively engage teams and customers

• Experience with eLearning and online homework digital solutions/platforms
• Familiarity with CRM systems and ability to grasp technical concepts
• Analytical skills to measure and report on team performance metrics

#Education Technology #Customer Success #Career Growth #Inclusive Workplace #Digital Solutions

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