STD Team Lead – Remote

About the role

Symetra has an exciting opportunity to join our team as a STD Team Lead! In this role, you will support departmental growth and lead process improvements. This role combines leadership, coaching, and client‑facing responsibilities, with a focus on claims management and operational excellence.

• Review and distribute daily reports to ensure team alignment.
• Drive workflow efficiency and contribute to process improvement initiatives.
• Handle escalated calls and provide effective resolutions.
• Foster strong relationships with agents, brokers, clients, and employees.
• Coach team members on performance, conduct side‑by‑side reviews, and lead training sessions.
• Train new hires and maintain up‑to‑date knowledge of processes and procedures.
• Collaborate on strategies to meet departmental goals.
• Empower and support team members to reach their full potential.
• Promote a positive, professional workplace culture.
• Actively participate in feedback, coaching, and development opportunities.
• Stay current with industry trends through ongoing training.

Here’s what some of our employees have to say about why they work at Symetra:

“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one‑on‑one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.”

- Lilly H., Claims Team Lead

“I chose Symetra because I heard it was a pro‑employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner

We don’t take a “one‑size‑fits‑all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full‑time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Symetra Benefits Overview

Hourly Range: $26.30‑$43.87 plus eligibility for annual bonus program

• High school diploma required; college degree preferred.
• 3+ years of experience in STD and FMLA claims management.
• Familiarity with paid family leave required.
• Strong understanding of disability contract language and FMLA regulations.
• Knowledge of Medical Disability Terminology.
• Excellent communication, organization, and time management skills.
• Proficient in Microsoft Office Suite required.
• Strong customer service and relationship‑building abilities.
• Effective problem‑solving and decision‑making skills.
• Comfortable working independently and collaboratively.
• Willing to get or possess a CLMS designation.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what…