Manager , Customer Success

Employer Industry: Internet of Things (IoT) and Connected Operations

• Salary up to $130,800 USD
• Opportunity for career advancement and growth within the organization
• Flexible working model supporting remote work options
• Inclusive and diverse work environment that values unique perspectives
• Competitive total compensation package that includes health benefits and more
• Engaging company culture focused on customer success and long-term growth

• Ensure ongoing success and value realization for the employer's Enterprise customers
• Define and execute long-term strategies for the Enterprise Customer Success team
• Create goals, action plans, playbooks, and key metrics for the success of Enterprise accounts
• Deliver results across team KPIs and organizational level OKRs
• Hire, develop, and lead an inclusive and high-performing team

• 8+ years of relevant experience in a senior Customer Success, account management, or strategic consulting role
• 3+ years of experience in a people management or leadership position
• Strong problem-solving skills and a solutions-focused approach
• Proven track record of mentoring and building teams while retaining talent
• Bachelor's degree from a 4-year institution

• Experience using Gainsight
• Led a team where each member managed a portfolio of 8-40 accounts
• Strong program management and strategic consulting experience
• Proven track record of partnering with Account Executives and Renewal Managers for commercial expansion strategies
• Passion for exceeding customer expectations and supporting team members

#IoT #Customer Success #Leadership #Remote Work #Diversity And Inclusion

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