Director of Project Management

The Opportunity:

We’re looking for a player‑coach to lead our Project Management team of 5 to 10 PMs who orchestrate hyper‑personalized email programs for our major financial services client. You’ll split your time between hands‑on project leadership and coaching a fast‑paced, high‑performing team that delivers data‑driven results.

This isn’t a behind‑the‑scenes role. You’ll be the trusted partner to both clients and internal teams – the person who sees dependencies before they become blockers, translates ambiguity into action, and pushes everyone toward revenue‑driving goals. You’ll also establish the discipline’s best practices, optimize processes, and set strategic direction for how PM operates at SH/FT.

You’ll report directly to our SVP of Delivery Operations with a strong dotted line to the SVP, Managing Director on the account.

• Own multiple concurrent projects involving cross‑functional teams with complex scopes. Create timelines, maintain project plans, and proactively identify risks, dependencies, and blockers before they derail delivery.
• Navigate between structure and speed:
  Fortune 500 clients have rigid processes, but the work moves fast. Apply the right methodology for each engagement rather than forcing a one‑size‑fits‑all approach.
• Monitor project health and profitability: track time, burn rates, and budget adherence. Escalate overages and risks before they become problems.
• Lead and develop your team: hold regular 1:1s, conduct performance reviews, and provide continuous coaching.
• Build the PM discipline: establish standards and best practices. Drive process improvements cross‑departmentally. Balance team workloads and plan ahead for work across all departments.
• Support hiring and strategic initiatives: recruit PM talent, lead special taskforces, and provide high‑caliber problem‑solving across the business.

You’re equally comfortable in the weeds (reviewing a project timeline for errors) and at 30,000 feet (designing a new process). Use data to make decisions and when things get ambiguous, you’re the one who creates structure and translates complexity into next steps. You see dependencies before they become blockers. You give feedback that’s direct but kind, and your team knows they can count on you.

You foster an environment rooted in accountability, learning, and teamwork.

You’re proactive, solutions‑oriented, and relentlessly focused on the details that matter, but you never lose sight of the big picture or the client’s goals.

• 6+ years of project management experience in fast‑paced, agile environments (agency, consulting, or digital marketing)
• 2+ years managing teams of 5 or more direct reports with proven people leadership skills
• Deep expertise in email marketing as a performance‑driven channel. Understand lifecycle strategy, personalization, and how email drives revenue
• Hands‑on experience with project portfolio management (PPM) tools and enterprise email service providers (ESPs)
• Based in NYC and available for in‑person collaboration with our NYC‑based client.

• Financial services sector experience (banking, credit cards, investments)
• Salesforce Marketing Cloud certification
• Experience with Movable Ink (we can train on this)

• Built strong relationships with your team and key stakeholders across Strategy, Creative, and Technical teams
• Managing major client projects hands‑on while providing oversight and guidance to your PMs to deliver pixel‑perfect work
• Identified process improvements and begun implementing them, especially in process and QA
• Clients and internal teams see you as the person who makes things happen

SH/FT is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients’ businesses. We keep pace with change in modern marketing and technology to create both effective, scalable and future‑proof solutions for our clients that span both the Fortune 500 list and…