Arctic Club Hotel General Manager

Join to apply for the Arctic Club Hotel General Manager role at Oxford Collection Hotels
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This range is provided by Oxford Collection Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you’re starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

The General Manager is responsible for the day-to-day operations of the hotel, ensuring all financial and service standards are exceeded. This position is responsible for overall guest satisfaction and employee relations of the hotel, with enforcement of all company policies and procedures while adhering to sanitation and cleanliness standards. The General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and culture.

• Operations (30%)
  • Oversee daily operations of the hotel ensuring the property meets sanitation and cleanliness standards.
  • Evaluate and control operating costs including expense management, labor cost control, budgeting and forecasting.
  • Communicate and investigate all employee and guest safety and other incidents.
  • Complete monthly and quarterly budget and P&L reviews.
  • Monitor financial performance, analyze reports including P&L’s, implement cost controls, and maximize profitability through revenue management and efficient operations.
  • Collaborate with the sales and marketing team to drive occupancy and revenue, identifying market trends and opportunities for growth.
  • Review invoice details, collections and reconciliations.
  • Audit and correct any discrepancies within the reservation system.
  • Ensure smooth coordination among departments to deliver a seamless guest experience.
  • Review and complete long and short-term goals of the hotel.
  • Regularly inspect property for cleanliness and overall presentation of the hotel, reporting any areas needing attention to leadership.
  • Make suggestions for property improvements and capital expenditures.
  • Conduct weekly management meetings, additionally participate in monthly department meetings.
  • Maintain continuous communication with home office.
  • Provide support and coverage across departments as needed, including emergencies or unplanned staffing shortages.
• Employee Development (30%)
  • Complete and assign the following processes to department managers: recruiting, hiring, training and employee development.
  • Foster a culture of teamwork, service excellence, and accountability, providing ongoing coaching, support, and performance evaluations.
  • Communicate and investigate any issues with regards to employee relations; simultaneously communicating to home office.
  • Oversee the Safety Program and assist with RTW program.
  • Review schedule and complete payroll to ensure compliance with state and federal labor laws.
  • Ensure operational continuity by assisting with shift coverage or duties during critical staffing gaps or absences.
  • Respond to employee needs either via phone or on-site with professionalism and timeliness ensuring that support is available to all shifts as needed.
• Customer Relations (30%)
  • Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for…