Manager, Customer Success - Tax
Remote / Online - Candidates ideally in
Frisco, Collin County, Texas, 75034, USA
Listed on 2025-12-27
Frisco, Collin County, Texas, 75034, USA
Listing for:
TRSS
Remote/Work from Home
position Listed on 2025-12-27
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Employer Industry: Information Services
Why consider this job opportunity:- Salary up to $273,000
- Hybrid work model with flexible in-office requirements
- Supportive workplace policies for work-life balance, including work from anywhere for up to 8 weeks annually
- Comprehensive benefits package, including flexible vacation and mental health days off
- Opportunities for career development and growth through continuous learning initiatives
- Chance to make a positive impact in the community through social impact initiatives
- Lead and develop a team of Customer Success Managers for high-value and emerging accounts
- Monitor KPIs such as retention, utilization, and health scores to ensure accountability
- Oversee customer engagement strategies and success planning across different segments
- Collaborate cross-functionally with Sales, Product, Support, and Marketing for a seamless customer experience
- Use analytics to inform strategies, forecast risks, and identify opportunities for expansion
- Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 5+ years in Customer Success or Account Management within a SaaS environment
- 2+ years of people management experience leading Customer Success or similar teams
- Proven track record of driving retention, adoption, and team performance
- Proficiency in CRM and Customer Success platforms with strong analytical skills
Preferred Qualifications:
- Inspirational leadership skills with the ability to motivate and empower teams
- Experience in championing the voice of the customer and aligning strategies for measurable value
- Strong ability to balance long-term vision with day-to-day execution
- Proven collaborative skills to build partnerships across various departments
- Experience in leading process improvements and embracing innovation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.
Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×