Ocean Manager Department
Singapore
Listed on 2025-12-30
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Management
Operations Manager, Business Management
C.H. Robinson is seeking a Manager Department to join our Global Forwarding division. In this key position, you will be accountable for quality execution, oversight, and overall direction of activities related to global forwarding operations. You will spend the majority of their time coaching, planning, leading, and directing the performance of the product’s operations. You must possess excellent organization, leadership, talent development, customer service, and relationship-building skills to be successful in this very demanding position.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
ResponsibilitiesThe duties and responsibilities of this position consists of, but are not limited to, the following:
Leadership:
Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
Play major role in recruitment, onboarding, and continuous development of talent
Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
Communication:
Regularly share industry news, department changes, and process updates to department
Draft client advisories on relevant trade, market, and regulatory updates
Provide guidance to employees on how to respond to challenging customer scenarios
Strategy:
Maintain monthly balanced scorecard of department performance
Lead and participate in pricing and process negotiations
Collaborate with branch leadership teams to deliver effective problem resolution and process improvement
Set quantitative, qualitative, and personalized objectives for Department supervisors
Design, control, and maintain the process for successful service delivery
Customer Service:
Uphold our customer SLA (service level agreements)
Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients’ transportation and supply chain systems
Utilize tools to confirm effective process execution and timely, accurate invoicing for services rendered
Mentor employees to deliver quality business reviews
Conduct business reviews and support sales efforts
Troubleshoot and design solutions for challenging customer scenarios
Operations:
Assign and ensure proper setup for new business onboarding
Mitigate operating expenses by actively managing resources against activity forecasts
Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers
Monitor and maintain control over accounts receivable/accounts payable
Manage and revise best practice and SOP materials
Confirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the customers
Identify opportunities to utilize global operations team to deliver continuous improvement exercises that strengthen the customer relationship and improves efficiency
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required:
High School Diploma or GED
Site Specific:
Bachelor’s degree from an accredited college or universityMinimum 5 years of Global Forwarding Transportation experience
Minimum 3 years of direct people management experience
Strong industry operational excellence experience
Ability to travel up to 10% (domestically and internationally)
Site Specific:
Advanced/ Fluent level of English (oral and written communication)
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