Operations Manager- RN​/RPN- Temporary

Who We Are

Care Partners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. Care Partners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI

We are looking for an EXTRAORDINARY LEADER
. The Operations Manager reports to the Regional Director of Operations and is accountable for leading the Personal Support and Nursing Management team in the region. This person will provide professional knowledge and support to the team in the daily operations of client services, case management, human resources and claims management in accordance with Care Partners’ mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement, ESA, Ontario 2000 and local contract requirements.

We have an opening available for a dynamic leader to join our team in the position of Operations Manager, Waterloo, ON.

This position can be based in our Waterloo, ON office and may include travel throughout the Waterloo
- Wellington region.

• Competitive salary based on experience
• Flexibility to work from home a portion of the time
• Supportive and positive leadership support
• Robust Employee Assistance Program (EAP) for you and your family members
• Health & dental benefits, plus retail discounts and recognition rewards
• Opportunities to volunteer in countries with limited access to healthcare services

Building and coaching your team:

• Applying your leadership skills to provide training, supervision, and coaching to evaluate members of the Personal Support and Nurse Management Teams.
• Assisting Management with recruitment efforts.
• Identifying and conducting training and development opportunities to enable members of the management team and support staff to attain program goals.
• Supporting with managing front line staff performance issues, coaching and development.
• Developing consistent workflow routines to support patient service satisfaction.

Monitoring quality and compliance:

• Reviewing service audits and administrative procedures in order to make improvement recommendations.
• Ensuring that service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices.
• Monitoring compliance with employment legislation, OH&S policies and practices, service contracts, ESA, Ontario 2000 and the Collective Agreement (if applicable).

Supporting Health and safety:

• Reviewing Supervisor Accident Investigation Reports (SAIR) for accuracy, trends, and risk and training issues.
• Assisting Managers in facilitating modified work opportunities.
• In consultation with the Corporate OH&S department, implements preventative Health and Safety programs.

Representing your branch:

• Actively participates on internal and external committees and in community functions (i.e. community advisory committees/boards, workshops, job/health fairs, provider meetings)
• Communicating and liaising with major purchasers/funders and other community agencies to discuss their satisfaction with service delivery, any concerns and case management issues.

• Registered Nurse (RN) or Registered Practical Nurse (RPN) degree or diploma
• Current College of Nurses of Ontario (CNO) registration in good standing
• 3-6 years of previous leadership experience and a proven track record of coaching and supporting teams
• A strong desire and commitment to making a difference in the lives of our patients
• Exceptional interpersonal skills and people management skills
• Excellent communication skills including verbal and written skills
• Proven computer skills, including…