Bike Valet Operations Manager

Bike Valet Operations Manager

Reports to: Bike Valet Program Manager

Supervises: Bike Valet On‑Site Seasonal Staff and Volunteers

Compensation: $28 - $30/hour

Benefits: Comprehensive health and dental benefits, 4 weeks paid vacation, $25/month phone stipend

Anticipated

Start Date:

February 2026

BEST (Better Environmentally Sound Transportation) has a rich history of promoting and enabling sustainable transportation through innovative programs and advocacy, including operating The Bike Valet, which provides free and secure bicycle and active transportation parking across Metro Vancouver. BEST offers a flexible work culture that includes hybrid work from home, office, and events.

The Bike Valet Operations Manager oversees the day‑to‑day operations, logistics, and safety compliance of BEST’s Bike Valet program, ensuring high‑quality service delivery and effective coordination of staff and equipment across all active sites. The role includes hands‑on operational work and requires weekend, evening, and late‑night shift coverage as program demand dictates.

• 1. Operational Leadership
  • Oversee all daily Bike Valet operations, including logistics, supplies, and staffing.
  • Manage scheduling for multiple concurrent events, ensuring adequate coverage and resource distribution.
  • Conduct routine site visits to ensure safety and service quality.
  • Work flexible hours—including weekends, evenings, and late‑night shifts—when operational demand requires coverage.
  • Troubleshoot real‑time operational issues such as staffing gaps, customer complaints, or equipment failures.
• 2. Staff Management and Development
  • Supervise and support Supervisors, Attendants, and Volunteers.
  • Lead onboarding and staff training in collaboration with the Program Manager.
  • Maintain a positive, inclusive, and safety‑oriented team culture.
  • Provide first‑line support and mentorship to on‑site staff during high‑volume or complex events.
• 3. Safety, Compliance, and Training
  • Maintain compliance with WorkSafeBC, Occupational Health and Safety (OHS) regulations, and BEST’s internal policies.
  • Conduct on‑site safety inspections and document hazards or incidents.
  • Ensure compliance with municipal and venue‑specific safety guidelines at all event locations.
• 4. Equipment and Inventory Management
  • Maintain accurate, up‑to‑date records of all Bike Valet equipment and supplies.
  • Coordinate transportation logistics, including loading/unloading, storage, and distribution of equipment.
  • Drive and operate cargo vehicles as required to transport equipment between sites.
• 5. Reporting
  • Maintain accurate daily, weekly, and monthly records—attendance, bike counts, incidents, and equipment usage.
  • Compile weekly operational summaries and submit them to the Program Manager.
  • Support data collection for annual reports, funding proposals, and strategic reviews.
  • Support marketing and outreach initiatives to promote the Bike Valet program as required.

• Education: Diploma or degree in Business, Operations, Event Management, or a related field, or equivalent combination of education and experience.
• Experience: Minimum 3‑5 years in operations or event management.
• Certifications:
  • Valid BC Class 5 Driver’s License (required)
  • First Aid Certification is an asset.
  • Supervisory or safety‑related training (e.g., OHS compliance) is an asset.
• Technical
  
  Skills:
  
  
  • Proficiency in Google Workspace and Microsoft Office.
  • Strong organizational and communication skills.
  • Ability to maintain accurate records.
• Core Competencies:
  • Leadership and team management.
  • Event management.
  • Operational problem‑solving under pressure.
  • Risk mitigation and safety enforcement.
  • Excellent communication and professionalism.

• Must be available for weekend and evening/late‑night shifts as required.
• Ability to perform physical tasks, including setting up and moving equipment.
• Comfort working outdoors in varying weather conditions.

Please send a cover letter and resume as one PDF attachment to  with the subject line “FIRST NAME LAST NAME Bike Valet Operations Manager”.

Final date to receive applications: We will begin reviewing applications on January 10 and the position will…