Claims Team Manager, General Liability; Construction

Claims Team Manager, General Liability (Dedicated Account)

Join to apply for the Claims Team Manager, General Liability (Dedicated Account) role at Zurich North America
.

Are you ready to lead a dynamic team and make an impact in the world of commercial general liability claims? This is an exciting opportunity to work in one of the following locations:
Rocky Hill, CT;
Schaumburg, IL;
Parsippany, NJ;
New York, WTC.

• Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking.
• Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service.
• Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards.
• Manage a high‑performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture.
• Monitor team resources, allocations, and expenditures to manage costs effectively.
• Provide coaching, feedback, and development opportunities to help your team reach their full potential.
• Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings.

• Juris Doctor with 5+ years of claims experience OR
• Bachelor’s Degree with 6+ years of claims experience OR
• High School Diploma or Equivalent with 8+ years of claims experience AND
• Strong customer service skills.
• Proficiency in Microsoft Office.
• Experience collaborating across teams.
• Knowledge of insurance legal statutes, claims handling, and regulatory environments.
• Ability to travel up to 20%.

• Over six years of experience managing Commercial General Liability (CGL) claims.
• More than six years of experience in litigation management, including coordination with legal counsel and strategic case handling.
• Extensive experience (6+ years) in performance management, including leading and developing high‑performing teams.
• Background in claims operations.
• Experience working with large accounts.
• Demonstrated knowledge and proficiency in claims handling.
• Negotiation skills.
• Previous experience in commercial general liability claims.
• Strong analytical abilities.
• People management experience.
• Proven track record in building robust customer relationships.

The proposed salary range for this position is $98,300.00 - $, with short‑term incentive bonus eligibility set at 15%.

Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location(s): AM - Rocky Hill, AM - New York, AM - Parsippany, AM - Schaumburg.

Remote Working:
Hybrid.

Schedule:

Full Time. Employment sponsorship offered:
No.