Project Manager, Program ​/ Project Manager, Operations Manager

Installation Project Manager – Hospitality / Retail Operations / Facilities

Location :
Home based with UK wide travel

Salary : c £45-55,000 + bonus + car / allowance + benefits

Our Client is a market leading organisation with an impressive portfolio of B2B customers in multiple sectors

The aim of this role is to provide industry leading operational opportunities are presented with absolute clarity and understanding to all project stakeholders. To consistently ensure 100% client delivery from expectation to reality and an exceptional customer experience from brief, design, quote, order and final delivery.

The role :

To regularly attend customer meetings and build detailed brief of customers’ requirements agreeing project milestones

To project manage allocated projects from conversion to delivery, undertaking required site meetings, coordination with other trades, fabrication approval and overseeing installation, ensuring all designs meet all technical and safety requirements

To ensure all financial aspects of the projects are agreed with the customer and adhered to throughout the project timeline.

To carry out review meetings to ensure all snags / additions are completed and final reconciliations are understood, delivering exceptional customer service

To construct an operational design that meets the specific requirements of the customers’ brief and business model.

To develop designs, with consideration to the customer’s and business’ needs, ensuring the design meets all technical and safety requirements.

To meet with customers to present the operational designs, ensuring all customers meetings are documented, with all actions confirmed in writing, where necessary action points are passed to relevant sub-contractors

To work with the sales team on designs and higher gross margin product lines to achieve the required level of profitability, ensuring regular lines of communication remain open with the Account Manager

The person :

In depth knowledge of hospitality or retail commercial fitouts

Commercial kitchen implementation

Project management experience and a proven record of project delivery

Exceptional customer relationship qualities ensuring all stakeholders are kept informed at all required times

Commercially focused with an ability to deliver within budgetary requirements

Proven pro‑active approach to resolving issues

Ability to deal with customers and stakeholders at all levels of business

Excellent presentation skills, written and verbal

Driving Licence, ability to travel to operational sites across the UK

IT literate, preferably with experience of CAD

To apply , or call for more details