Client Account Support Senior Manager, O3000, National – Healthcare – Remote

Are you driven to lead the future of client success? As the Senior Manager for the O3000 segment, you’ll pioneer transformative implementation strategies, elevate experiences, and set new benchmarks for excellence nationwide. You’ll cultivate future leaders and top talent while fostering a culture of inclusion, trust, and accountability—optimizing resources and building workforce capacity for long‑term success. You’ll lead innovation through proactive strategies and smart risk management while collaborating with sales leaders, brokers, and clients to align national and market strategies for maximum impact.

Your leadership will power growth, inspire innovation, and create outstanding client experiences nationwide.

• Lead and manage O3000/National Implementation Managers (IMs) using tools like MOS, Verint, Vista, and Tableau to track progress, adjust plans, and optimize productivity.
• Set measurable goals for IMs, monitor performance, and provide timely feedback through continuous observation to drive development and team growth.
• Conduct and document regular one‑on‑ones focused on outcomes, goals, and career growth, while coaching senior IMs to help peers resolve complex issues and escalations.
• Drive team operations by leading reviews, optimizing workload, aligning with market trends, mitigating onboarding risks, and improving processes for performance and efficiency.
• Foster strong internal and external partnerships to align strategy, resolve issues, and drive initiatives through proactive communication and data‑driven insights.
• Communicate strategic initiatives, troubleshoot escalated implementation challenges with clients/brokers, and report deliverable status and improvement opportunities to leadership.
• Optimize staffing and resource allocation through flexible scheduling, timely backfills and training, and alignment with senior leadership on organizational priorities.

• High School diploma or GED, required; bachelor’s degree preferred.
• Expertise in project management methodologies, competencies and capabilities and tools, preferred.
• 5+ years of experience leading high‑performing teams in fast‑paced environments, exceeding goals, and developing talent while fostering a culture of inclusion, trust, and collaboration, required.
• 5+ years of experience in client implementation, project, account, or operations management, preferred.
• 3+ years of leadership experience with client‑facing and cross‑functional teams in healthcare, PBM, PMO, or health plan settings, required.
• Demonstrated ability to build and maintain strategic partnerships with sales leaders, brokers, and clients through strong communication and relationship management, preferred.
• Skilled in implementing risk mitigation and process improvement strategies that align with business priorities and requirements, preferred.
• Strong organizational and time‑management skills to manage multiple priorities effectively, required.
• Proficiency in reporting and analytics tools; capable of identifying root causes and driving performance improvements, required.
• Excellent verbal and written communication skills for engaging clients, brokers, and internal teams, required.
• Experience in workforce capacity planning and resource optimization, preferred.
• Ability to adapt to change, lead innovation, and execute change management initiatives, required.
• Requires 25% travel as needed.

*** Candidates who reside within 50 miles of the following locations may be asked to work in person:
Bloomfield, CT;
Chattanooga, TN; and St Louis, MO. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10 Mbps download/5 Mbps upload. For this position, we anticipate offering an annual salary of 108,200 – 180,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on…