Senior Content Development Administrator

Education, Skills and Knowledge

Basic Purpose and Objectives

• Bachelor’s degree.
• Excellent internal and external customer service skills.
• Excellent communication interpersonal skills (including phone skills for distributed projects and customer/program team meetings).
• Excellent writing skills, including the ability to write accurate and effective scorer training and to teach and coach content staff to write quality annotations, scoring decisions and other content-/project-related documentation.
• Strong content-specific knowledge and the ability to develop, coach, and provide feedback to content staff assigned to projects.
• Clear understanding of scoring concepts such as frequency distribution, validity, calibration and other industry terminology, as well as the ability to apply that knowledge to scoring situations.
• Strong computer skills, including use of common Microsoft Office applications (e.g. Word, Excel, PowerPoint), Google tools (e.g. Gmail, Google Drive, etc), and ability to handle multiple computer applications simultaneously.
• Ability to supervise large groups.
• Strong initiative and organizational and leadership skills, including the ability to prioritize and multi-task and make sound business decisions under tight deadlines.
• Ability to maintain a confidential work environment.

• Two (2) years of experience as a Scoring Director or (5) years Scoring Supervisor in open-ended scoring preferred.
• Background/experience in educational measurement, including knowledge of common scoring industry practices.
• Experience directing both regional and distributed supervisors and scoring directors.
• Strong working knowledge and understanding of Scoring System reports, ability to manage data, and ability to drive scoring management decisions and continuous improvement.

• Advanced degree.
• Degree in education, English, mathematics, science, or language.
• Teaching experience in grades K-12.

• Guide and supervise scoring directors assigned to projects.
• Ensure that customers’ scoring decisions are applied consistently to all student responses.

• Direction Received: Receives general direction on Pearson and Scoring Services policy and procedures from the Content Manager.
• Direction of Others: Advises scoring directors on content- and item-level scoring and quality issues. Evaluates scoring directors and provides feedback on job performance.
• Contacts: Works closely within and across departments (e.g., Online Scorer Training Development Team, Project Support, Project Management, Client Services) as required for the assigned project(s) to ensure overall project success. Attends departmental, program team, and customer meetings to exchange ideas and information, discuss issues, plan actions, review costs, and provide technical guidance. May also participate in departmental strategic initiative and continuous improvement activities.