ASC Customer Services Operations Manager

This is a Gloucestershire County Council job.

• Job Title:
  
  ASC Customer Services Operations Manager
• Job Location:
  
  Shire Hall, Block 5, 4th Floor
• Salary: £48,226 - £51,356 per annum
• Hours per Week: 37.00
• Contract Type:
  Permanent
• Closing Date: 18/01/2026
• Job Requisition Number: 13201
• This post is not open to job share

Are you ready for a new challenge and looking for the next step in your management career?

We have a Customer Service Team Operations Manager role available in our Customer Service Team in Adult Support Services, which offers an excellent opportunity to contribute to the development of the service and to bring your leadership and managerial expertise and skills to the next level!

This opportunity combines line management responsibility with the strategic planning and development of our service. The post is based at Shire Hall in Gloucester. We offer flexible working with a mix of office and home working.

About the role:

You will be responsible for the day-to-day operations of the customer service department and ensure that customer teams (including Contact Center, Shire Hall Reception areas, and Blue Badge) are providing excellent service. You will engage all key stakeholder to develop and implement policies and procedures. You will ensure that budgets and resources are managed effectively.

About you:

You will have experience in management and development of a range of services within a defined service area (preferably customer services), along with a desire to progress these skills further You will have provided extensive staff management and leadership expertise.

You will get knowledge and understanding of project management, information security, budget and risks management. Being innovative, progressive, and able to provide creative approach to problem-solving and juggling priorities will make a great candidate too.

Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. Read more about our values on our website.

If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.

About us:

Gloucestershire County Council Adult Social Care is on an exciting journey, working to the Three Conversation approach, a model that re-emphasises focus on people, their strengths and the networks and community around them.

• Regular formal and informal support
• Safe, supportive and positive working environment with regular, robust supervision
• Access to training and development and leadership conferences, enabling you to develop your skills
• Flexible working opportunities, including flexi-time and remote working (subject to the needs of the role - please discuss this at interview )

• 25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
• Membership of a Local Government Pension Scheme
• Clear career progression pathways, to support you in progressing professionally and personally
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply

We’re closer than you think:

We are an easy commute from many locations, view our commuting times map to see what we mean. However, we understand that commuting isn’t for everyone, so if you are in the process of relocating, why not email us to discuss opportunities further.

How to apply:

To start your journey with us, click ‘Apply’ today!

For an informal discussion, please contact to arrange a convenient time for a call back.

Please write your application with consideration for the criteria in the

Job Description . This should…